Project Manager

Job summary

Own the end-to-end delivery of customer implementations and integration projects, ensuring they are on time and within scope. Act as the primary coordinator between customers and internal engineering, support, and customer success teams.

Job details

Location: British Columbia, Vancouver Number of headcount: 1 Job Description: Project Manager – Professional Services About the Role We are looking for an experienced Project Manager to join our Professional Services team. In this role, you will own the end-to-end delivery of customer implementations and integration projects, ensuring they are delivered on time, within scope, and to a high standard of quality. You'll act as the primary point of coordination between customers, internal engineering, support, and CS teams — keeping projects moving and stakeholders aligned. Key Responsibilities Own project planning, scheduling, and execution for customer implementations, integrations, and custom deployments. Serve as the main point of contact for customers during active projects, managing expectations and communicating progress clearly. Coordinate cross-functionally with Engineering, Support, Customer Success, and Product teams to remove blockers and keep delivery on track. Define project scope, timelines, milestones, and deliverables in collaboration with customers and internal stakeholders. Identify risks early, proactively flag delays or scope changes, and drive resolution. Maintain accurate project documentation, status reports, and timelines using project management tools. Facilitate kickoff calls, status updates, and post-implementation reviews. Manage multiple concurrent projects across different customers and priorities. Contribute to improving internal PS processes, templates, and playbooks based on project learnings. Escalate technical or relationship risks to leadership when needed, with clear context and recommended next steps. Requirements 3–6 years of experience in project management, ideally within a Professional Services, SaaS, or technical implementation environment. Strong understanding of project management methodologies (Agile, Waterfall, or hybrid approaches). Experience managing technical projects involving APIs, SDKs, or integrations is a strong plus. Excellent communication skills — comfortable leading calls with both technical and non-technical stakeholders, including customer leadership. Strong organizational skills with the ability to manage multiple projects simultaneously without losing detail. Ability to navigate ambiguity, manage competing priorities, and keep stakeholders calm and informed during complex or delayed projects. Experience with PM tools such as Jira, Asana, or similar. PMP, CSM, or equivalent certification is a plus but not required. Bachelor's degree in a relevant field, or equivalent practical experience. Nice to Have Prior experience in a customer-facing role (CSM, Support, Solutions Engineering). Familiarity with martech, analytics, or data platforms. Experience working with cross-timezone, distributed teams. What Success Looks Like Projects consistently delivered on time and within scope. Customers feel informed and confident throughout the implementation process, even when issues arise. Internal teams have clear visibility into project status and blockers are resolved quickly. Strong collaboration across Engineering, Support, and CS with minimal friction.

What you’ll do

Own the end-to-end delivery of customer implementations and integration projects, ensuring they are on time and within scope. Act as the primary coordinator between customers and internal engineering, support, and customer success teams.

Requirements

Requires 3-6 years of project management experience, preferably in SaaS or technical implementation environments. A bachelor's degree or equivalent experience is required, with strong communication and organizational skills.

Listed skills

• Jira · Preferred
• Risk Management · Preferred
• Stakeholder Management · Preferred
• Cross-Functional Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Planning
• Customer Implementation
• Stakeholder Management
• Cross-functional Coordination
• Risk Management
• Project Documentation
• Agile Methodology
• Waterfall Methodology
• API Integrations
• SDKs
• Jira
• Asana

Job areas

• Management & Leadership
• Software
• Technology
• Consulting
• Customer Service & Support