Client Delivery Lead

Job summary

Own day-to-day client relationships, uncover business needs, and translate goals into clear priorities and actionable work for a delivery pod. Lead demos and check-ins, manage scope, timelines, budgets, and risks, support team productivity, identify opportunities to expand client work, and mentor teammates.

Job details

About Lane Four Lane Four is growing! We hope you will consider joining our amazing team of heroes! We offer exciting career paths, flexible work arrangements, professional development, and competitive total rewards. A Lane Four Team Member embodies… WHO we are through the cornerstones of our Company Culture Be Real Be Human Be Curious Own It and Do Good Work WHAT we believe - The following principles guide our decision making and every move we make Empowerment Mentorship Accountability Authenticity How We Have Helped Lane Four specializes in optimizing and scaling go-to-market operations on Salesforce, HubSpot, and adjacent technologies. We deliver both strategic insights and actionable plans to drive success across critical revenue operations at scale, empowering tech-enabled B2B companies across industries such as high tech/SaaS, financial services and fintech, manufacturing, and digital/media. As we continue to grow our client base, we're also expanding our consulting, development, and go-to-market teams to better serve their needs. We're proud to have earned the 23rd spot on the Top 100 Best Workplaces in Canada (100 or fewer employees) list, and we're Great Place to Work® Canada certified, having also been recognized as one of the Best Workplaces in Technology for 2026/2027! Additionally, Lane Four was recognized on the 2025 Report on Business list of Canada's Top Growing Companies, ranking No. 113 overall and No. 139 within the Consulting category. The role The best technology projects don't fail on configuration. They fail when nobody asks why. As a Client Delivery Lead, you'll be the person who asks. You'll own client relationships, get to the business goal behind every request, and lead a pod of Admins and Consultants to deliver work that moves the needle on revenue, efficiency and growth. This role is built for someone with strong business instincts: a seasoned Revenue Operations Manager, Operations Leader, or MBA graduate who wants to lead real engagements from day one. What we need is your judgment, your communication, and your ability to turn ambiguity into a clear plan. What you'll do Own day-to-day relationships with client stakeholders, from operations leads to executives Uncover the business problem behind each request and shape the right solution with your team Translate client goals into clear priorities, requirements and tickets your pod can run with Lead demos and check-ins that show clients the value of what we've delivered Manage scope, timelines and budget, and raise risks early Plan your pod's weekly work and keep the team productive and well-supported Spot opportunities to do more for clients and share them with your Director of Delivery Coach and mentor teammates What you bring A recent MBA or equivalent business education or experience Clear, confident communication with stakeholders at every level Structured problem-solving: Ability to bring clarity to complexity by breaking down messy situations into clear, logical, and actionable steps Comfort leading people and holding yourself and others accountable Curiosity about technology and AI, and a willingness to learn platforms like Salesforce and HubSpot quickly Nice to have Exposure to CRM, revenue operations or go-to-market strategy A Salesforce or HubSpot certification, or Trailhead progress Experience using AI tools in your day-to-day work Why Lane Four Lead client engagements early in your career, with real ownership and visible impact Learn Salesforce, HubSpot and AI-enabled delivery alongside experienced practitioners Ongoing training, certification support, Office Hours and Lunch & Learns A team that lives its values: Be Real, Be Human, Be Curious, Own It and Do Good Work Compensation, benefits, and perks Salary Range: 120K-160K based on experience Variable Pay Program Comprehensive Group Benefits Health & Wealth Spending Account Generous RRSP Matching Program Remote Work Office in the heart of downtown Catered lunches Company Days and Team Social Events

What you’ll do

Own day-to-day client relationships, uncover business needs, and translate goals into clear priorities and actionable work for a delivery pod. Lead demos and check-ins, manage scope, timelines, budgets, and risks, support team productivity, identify opportunities to expand client work, and mentor teammates.

Requirements

The role calls for a recent MBA or equivalent business education or experience, strong stakeholder communication, structured problem-solving, and the ability to lead people and maintain accountability. Candidates should be curious about technology and AI and willing to learn Salesforce and HubSpot; CRM, revenue operations, go-to-market, platform certifications, and practical AI-tool experience are advantageous.

Benefits

• Variable Pay Program
• Comprehensive Group Benefits
• Health and Wealth Spending Account
• Generous RRSP Matching Program
• Remote Work
• Downtown Office
• Catered Lunches
• Company Days
• Team Social Events
• Professional Development
• Training and Certification Support

Listed skills

• Risk Management · Preferred
• Team Leadership · Preferred
• Project management · Preferred
• Client Relationship Management · Preferred
• Requirements gathering · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Stakeholder Communication
• Business Problem Solving
• Requirements Gathering
• Project Management
• Scope Management
• Budget Management
• Risk Management
• Team Leadership
• Coaching and Mentoring
• Revenue Operations
• Go-to-Market Strategy
• Salesforce
• HubSpot
• Artificial Intelligence

Job areas

• Management & Leadership
• Consulting
• Technology
• Customer Service & Support
• Sales

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