Director, Solutions Architect (Health Plans)

Vancouver, BC
Hybrid
Posted Oct 16, 2026
1 position

US$165,000–US$180,000 / year

Opens an external site

Employment type: Full-time
Experience level: Lead · 10+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 3 days per week

Job summary

The Director, Solutions Architect acts as a trusted advisor to the health plan sales team to design scalable solutions and integration strategies that drive new business. They manage internal initiatives, resolve partner escalations, and collaborate cross-functionally to ensure operational success and growth.

Job details

ABOUT LANTERN Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. -------------------------------------------------------------------------------- Director, Solutions Architect (Health Plans) *This is an individual contributor role* Lantern is looking for a Director, Solutions Architect to join our fast-growing team. This is an individual contributor Solutions Consultant-like role serving as a trusted advisor and solutions leader, partnering with Health Plan Sales leadership to drive and win new business. The individual will leverage deep health plan and vendor expertise to design creative, scalable solutions and integration strategies, particularly in risk products, that align with partner goals and operational priorities. Acting as the bridge between business challenges and technical/product solutions, this role will collaborate cross-functionally to shape infrastructure for growth, manage new initiative intake, resolve escalations, and inform go to market and implementation strategy. Success requires balancing detailed technical and financial conversations along with strategic, executive-level discussions, fostering strong stakeholder relationships, and championing innovative approaches that maintain long-term business growth. Location: Dallas, TX, New York or Vancouver - Hybrid schedule (3x in office per week) Responsibilities: * Act as a trusted advisor by partnering closely with the rest of the health plan sales team on qualified partnership opportunities, serving as the solution SME and strategic thought partner to drive and win new business. * Leverage deep health plan and vendor experience to design creative, and scalable solutions to both technical and nontechnical problems and obstacles that integrate seamlessly with health plan ecosystem partner operations and priorities. * Consult, develop and implement comprehensive product solutions and integration strategies aligned with health plan goals. * Collaborate cross-functionally to identify and influence infrastructure needs that enable future business growth and operational scalability. * Serve as the internal leader and project manager of solutions while your counterpart VP of Health Plan Sales serves as the external lead. * Establish and manage a structured intake process for new health plan growth initiatives, ensuring prioritization, visibility, and efficient execution. * Lead resolution of prospect and partner escalations by working closely with internal teams and external stakeholders to enhance service delivery and trust. * Build and maintain strong relationships with internal stakeholders to foster collaboration and ensure operational success. * Ensure health plan contracts align with operational goals, performance metrics, and service-level agreements to drive improved partner retention. * Monitor industry and competitive trends, recommending and implementing innovative solutions to meet the evolving needs of health plans. * Demonstrate the ability to flex between deep technical discussions with specialized audiences and higher-level strategic conversations with non-technical executive stakeholders. * Champion forward-looking, differentiated strategies that enhance competitiveness and support sustainable business growth Requirements: * 10+ years of progressive experience in healthcare, health plans, or health tech, with a strong background in solutioning, product integration/ implementation or vendor/partner management. * Experience working directly with health plans and ecosystem partners (e.g., TPAs, PBMs, risk-bearing entities) required. * Strong track record of acting as a strategic thought partner to sales and product leaders to drive business growth. * Proven success in working with internal cross-functional teams in building and scaling complex solutions. Skills & Competencies * Deep understanding of health plan operations, risk products, and integration strategies across the healthcare ecosystem. * Ability to serve as a bridge between business needs and technical/product solutions, translating complex requirements into actionable strategies. * Exceptional communication skills, with ability to toggle between deep technical discussions and executive-level strategy conversations. * Strong analytical orientation, ability to ingest complex data, synthesize and * Strong problem-solving and solutioning mindset scrappy, creative, and able to design scalable approaches under ambiguity. * Demonstrated ability to manage escalations, intake processes, and infrastructure planning to enable organizational growth. * Proven ability to build trusted advisor relationships with both internal stakeholders and external partners. * Ability and willingness to leverage Artificial Intelligence (AI) to streamline work, improve productivity and execute on work Other * Willingness to travel as needed to support partner engagements and business development (1-3 times quarterly on average) * Strong understanding of emerging healthcare and health plan industry trends, with the ability to proactively recommend innovative solutions. Strong Candidates will: * Move Fast: Acting with urgency to respond to health plan and Lantern’s business needs with minimal direction. * Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding * Be A Strategic Thinker / Problem Solver: both in how we work with health plans to achieve our joint objectives, but also in how they build their function and supporting systems / processes * Flexible and solution-oriented: Maintains momentum through change, delivering on urgent priorities while advancing strategic goals. * Have High Energy and a Positive Outlook: Infusing their engagement with our partners, clients and internal teams with energy to help achieve our joint goals Benefits * Medical Insurance * Dental Insurance * Vision Insurance * Short & Long Term Disability * Life Insurance * 401k with company match * Paid Time Off * Paid Parental Leave Compensation: Base salary range: $165–$180, plus bonus, depending on relevant experience, location, and qualifications. -------------------------------------------------------------------------------- About You: * You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. * INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with. * You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. * You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change. * Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. * You thrive in a Team Environment. Collaboration is key in innovation and creating change. These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. -------------------------------------------------------------------------------- Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

What you’ll do

Requirements

Candidates must have 10+ years of progressive experience in healthcare, health plans, or health tech with a strong background in solutioning and product implementation. Proven success in acting as a strategic partner to sales and product leaders is required, along with deep expertise in health plan operations and risk products.