Application Support Analyst

LaPrairie Group of Companies is a family-owned, diverse group of construction companies that have been in business for over 40 years in Western Canada. We are one of Canada’s largest independently owned mobile-crane companies, experts in oilfield trucking, heavy-hauling and picker truck services, specialists in proppant mining and production, and a major road construction and maintenance contractor. We are accelerating our digital transformation efforts and seeking and are seeking a motivated, analytical, and customer-focused Application Support Analyst to join our IT team, in downtown Calgary. This role will help improve the way our business systems, data, and processes work together — supporting our commitment to efficiency, modernization, and growth. Role Overview In this role, you will ensure our core business applications are reliable and easy to use. Beyond daily troubleshooting, you’ll work to improve system workflows, enhance our data reporting, and help lead the transition toward a more modern application landscape. Key Responsibilities Manage the day-to-day health and user support for all internal business applications. Act as the technical expert for complex issues, leveraging logs and database queries to resolve problems quickly. Identify and fix the root cause of recurring problems to prevent future occurrences. Work with the IT Infrastructure team to keep our main systems efficient and reliable. Ensure support processes are consistent, documented, and easy to replicate. Support business reporting needs using SQL, Excel, or BI tools. Manage the data lifecycle, including cleaning up and moving old data during system upgrades. Handle data validation, corrections, and regular integrity checks to keep information accurate. Maintain clear standards for how data is handled and governed across the company. Act as the bridge between business units and tech teams to ensure software meets actual work goals. Work closely with Finance, Operations, and Field teams to understand and improve their workflows. Translate business needs into clear technical requirements for developers. Assist with software testing (UAT), user training, and creating simple how-to guides and SOPs. Lead efforts to automate manual tasks and improve overall system efficiency. Qualifications & Skills Diploma or Degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience. 3 – 6 years of experience in application support or IT support roles. 2 - 4 years of proven experience supporting ERP or operational systems. Excellent problem-solving, trouble shooting and analytical skills with strong attention to detail. Proficiency in writing complex SQL queries for data extraction, transformation, and troubleshooting. Familiarity with business intelligence tools such as Power BI, Tableau, or similar platforms. Strong understanding of business process improvement and system optimization. Experience in documenting business and technical requirements, user guides, and training materials. Ability to communicate clearly and effectively with both technical and non-technical users. Familiarity with the Software Development Life Cycle and Agile methodologies. Basic understanding of APIs and web services (REST/SOAP) to troubleshoot data flow between integrated systems. Self-driven, organized, and capable of managing multiple priorities. Actively seeks out opportunities to learn and develop knowledge. Interested candidates are invited to submit their application, including a resume and cover letter. Only shortlisted candidates will be contacted for further steps in the selection process.

The role focuses on managing the health and user support of internal business applications while resolving complex technical issues using SQL and logs. It also involves bridging the gap between business units and tech teams to optimize workflows and automate manual tasks.

Candidates need a degree or diploma in IT, Computer Science, or Business, with 3-6 years of application support experience and 2-4 years supporting ERP systems. Proficiency in SQL and familiarity with BI tools and the Software Development Life Cycle are required.

Identified from the job description. Confirm important requirements above.

• Application Support
• SQL
• ERP Support
• Power BI
• Business Process Improvement
• UAT Testing
• Technical Documentation
• Data Validation
• Agile Methodologies
• API Troubleshooting
• Data Lifecycle Management
• Analytical Problem Solving

• Technology
• Data & Analytics
• Software
• Construction
• Customer Service & Support

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week