Lark GroupVerified Job Source

Information Technology Support Specialist

Surrey, BC
On-site
Posted Sep 2, 2026
1 position

$65,000–$75,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Professional degree
Apply by: Oct 2, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Associate

Job summary

Provide Tier 1 and junior Tier 2 technical support for end-users across multiple companies, managing hardware deployment and Microsoft 365 administration. Maintain technical documentation and assist with basic network infrastructure and cybersecurity compliance.

Job details

The Team at Lark Whether it is innovative hospitals, health districts, affordable homes, community recreation, brain health, first-responder support, training and education, or the most advanced medical and clinical care Lark Group’s purpose is always about people. The Lark Group of Companies focuses on BOLDLY ELEVATING PEOPLE by providing clear goals and deliverables aligned with our corporate strategic plan and inspiring our employees to embrace our core values. At the Lark Group, our employees are A-players who live, breathe and exude our DNA — our purpose and our values. Our values guide how we work every day: Drive, Authentic, Respect, Elevate, Safety, and Bold. They are more than words — they shape our decisions, our relationships, and the way we support each other, our partners, and the communities we serve. As a future employee of the Lark Group, you are someone who is challenged and inspired to work with the best people in your industry. When you read our purpose and core values, you feel connected to them, inspired by them and excited to work with others who live by them. Position Summary We’re looking for an IT Support Specialist to be the frontline technology resource for the Lark Group companies. This is a hands-on, fully onsite role for someone who fixes things properly, communicates well with people who aren’t technical, and takes ownership of a request until it’s actually resolved. You’ll own the daily front line end to end helpdesk requests, Microsoft 365, onboarding and offboarding, device deployment, and the documentation that keeps it all repeatable — working across our construction, development, hospitality, and health technology companies. You’ll work alongside our internal IT lead, and by owning day-to-day support you create the room for them to focus on cybersecurity, infrastructure, vendor strategy, Microsoft 365 administration, AI adoption, and long-term technology planning. If you like solving problems, being visible to the people you help, and leaving things better documented than you found them, you’ll fit well here. What You’ll Be Doing You’ll own the front line of IT support, including: End-User Support Providing Tier 1 and junior Tier 2 technical support to employees across Lark Group companies Troubleshooting Windows computers, laptops, monitors, docking stations, printers, scanners, mobile devices, and peripherals Resolving common issues in Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other Microsoft 365 applications Handling password resets, MFA enrollment, account access, profile issues, and connectivity problems Receiving, prioritizing, documenting, and following through on support requests using the established helpdesk process Microsoft 365 & Identity Creating, updating, and disabling user accounts following approved onboarding and offboarding processes Supporting Microsoft 365 licensing, mailbox access, shared mailboxes, distribution groups, Teams memberships, and calendar permissions Supporting OneDrive synchronization and SharePoint access requests Assisting with Entra ID user administration, MFA, and sign-in troubleshooting within delegated permissions Escalating advanced identity, security, mail-flow, compliance, or tenant-level issues to the internal IT lead Device Deployment & Asset Management Preparing, configuring, and deploying laptops, desktops, mobile devices, monitors, docks, and accessories Installing approved applications and confirming devices meet Lark configuration and security standards Coordinating equipment replacements, repairs, returns, and secure disposal Maintaining accurate hardware, software, assignment, warranty, and location records Completing routine inventory checks across supported offices and sites Business Application Support Providing first-line assistance for Adobe, Bluebeam, Procore, Autodesk, Acumatica, Salesforce, Monday.com, and other approved company applications Handling basic installation, licensing, access, and profile troubleshooting, and escalating application-specific problems when required Infrastructure & Office Technology Assisting with Wi-Fi, wired network, VPN, ISP, meeting-room, audiovisual, printer, and office technology troubleshooting Performing basic network checks involving connectivity, DHCP, DNS, cabling, access points, switches, and firewalls under direction Coordinating with telecom, internet, managed-service, and equipment vendors as assigned Cybersecurity & Compliance Helping employees adopt MFA and other security controls Recognizing and promptly escalating suspected phishing, malware, compromised accounts, data exposure, or unusual sign-in activity Helping maintain device, access, and software standards, and reinforcing approved IT practices with users Documentation & Continuous Improvement Maintaining technical procedures, onboarding checklists, asset records, and knowledge-base articles Documenting recurring issues, root causes, resolutions, and escalation paths Identifying opportunities to standardize common support tasks and improve the employee support experience Safety & Values Working safely across offices, sites, and server and equipment spaces Working in a way that reflects Lark’s values: Drive, Authentic, Respect, Elevate, Safety, and Bold Who You Are You have 2–3 years of progressive IT support, service desk, desktop support, or systems support experience You’re a strong troubleshooter across Windows 10/11 and the Microsoft 365 applications You’ve done real Microsoft 365 user administration and worked in Entra ID / Azure AD You know your way around Outlook, Exchange Online, Teams, SharePoint, OneDrive, and MFA You have sound networking fundamentals — TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic switching You’re patient and clear with people who aren’t technical, and you fix the person’s day as well as the machine You juggle multiple requests without dropping any, document carefully, and close the loop You take ownership and push work forward without waiting to be told You recognize risk and escalate at the right moment — not too early, not too late You value clarity, honesty, and doing things properly — even when it’s hard You hold a valid driver’s licence and can travel between Lark locations when required Nice to have: CompTIA A+, Microsoft 365 Fundamentals, Microsoft Endpoint Administrator, or comparable training Nice to have: endpoint management, cybersecurity tooling, or device deployment experience Nice to have: experience in construction, real estate, property management, healthcare technology, or other multi-company environments Why This Role Is Different You’ll support the people building projects that genuinely matter to communities You’ll be trusted to run the front line, not micromanaged through a ticket queue One environment, many companies — construction, development, hospitality, and health technology, so no two days look the same You’ll work directly with the internal IT lead and have real line of sight into infrastructure, security, and AI adoption You’ll have real influence over how support gets delivered here, not a process handed to you You’ll be part of a team that expects a lot — and supports you to deliver it What We Offer We take care of our people — genuinely and holistically. This role comes with a competitive compensation package and benefits that reflect the value of the work and the impact of the role. Salary: $65,000–$75,000, depending on experience Annual profit share paid each December Extended Health & Dental — 100% company paid 4% RRSP matching Professional Development: coverage for relevant IT certifications and training Personal Spending Account: $750 annually Phone allowance or company phone provided Vehicle allowance Wellness: On-site gym access (@ Head Office) Leadership: Supportive, down-to-earth leadership and genuinely a great boss — demanding yes, but elevating, empowering and fun.

What you’ll do

Requirements

Requires 2-3 years of progressive IT support experience with strong proficiency in Windows and Microsoft 365 environments. Must possess a valid driver's license and have sound networking fundamentals.

Benefits

• Annual Profit Share • Extended Health & Dental • 4% RRSP Matching • Professional Development Coverage • Personal Spending Account • Phone Allowance • Vehicle Allowance • On-site Gym Access