Operation Program Coordinator

I. ROLE The Operations Program Coordinator (OPC) supports the execution of customer programs by coordinating daily operational activities required to achieve On-Time Delivery (OTD), customer commitments and operational performance objectives. The OPC acts as the operational liaison between Program Delivery, Production, Planning, Supply Chain, Quality and Engineering, ensuring timely communication, issue follow-up and execution of recovery actions. This role supports the Program Delivery Manager in maintaining execution visibility across assigned programs while developing the operational, analytical and customer-facing competencies required for future leadership opportunities. -------------------------------------------------------------------------------- II. KEY RESPONSIBILITIES PROGRAM EXECUTION SUPPORT * Support the execution of assigned customer programs from demand through shipment. * Monitor operational progress against customer commitments. * Coordinate follow-up actions with cross-functional teams. * Track open actions and ensure timely closure. * Support Program Delivery Manager in preparing customer and internal operational reviews. DELIVERY COORDINATION * Monitor On-Time Delivery (OTD) performance for assigned programs. * Analyze backlog, past due orders and shipment priorities. * Support delivery recovery plans. * Coordinate execution activities across Planning, Production, Supply Chain and Logistics. * Escalate operational risks impacting customer deliveries. CROSS-FUNCTIONAL COORDINATION * Coordinate operational meetings involving Production, Planning, Supply Chain, Quality and Engineering. * Follow up action items from operational reviews. * Ensure alignment between customer priorities and operational execution. * Support execution of Engineering Changes affecting deliveries. CUSTOMER SUPPORT * Support customer communications related to delivery status and operational updates. * Prepare operational reports for customer meetings. * Assist with customer demand reviews and purchase order reconciliation. * Support negotiations related to delivery dates under the guidance of the Program Delivery Manager. REPORTING & ANALYTICS * Maintain operational dashboards and KPI reports. * Monitor: * On-Time Delivery * Past Due Orders * Backlog * Customer Demand * Recovery Actions * Support executive reporting activities. CONTINUOUS IMPROVEMENT * Participate in root cause investigations related to delivery performance. * Support A3, 8D and corrective action activities. * Identify opportunities to improve operational processes. * Promote Lean and continuous improvement initiatives. -------------------------------------------------------------------------------- III. KEY PERFORMANCE INDICATORS * On-Time Delivery (OTD) * Past Due Orders * Recovery Plan Completion * Backlog Management * Action Closure Rate * Customer Responsiveness * ERP Data Accuracy * Cross-functional Action Effectiveness -------------------------------------------------------------------------------- IV. AUTHORITY The Operations Program Coordinator is authorized to: * Coordinate cross-functional operational follow-up activities. * Escalate operational risks affecting customer deliveries. * Request status updates from supporting departments. * Recommend recovery actions. * Support operational decision-making led by the Program Delivery Manager. -------------------------------------------------------------------------------- V. DEVELOPMENT EXPECTATIONS The Operations Program Coordinator is expected to progressively develop competencies in: * Customer communication * Operational leadership * Program execution * Delivery management * Root cause analysis * Business acumen * Cross-functional influence This role is considered a development position for future Program Delivery Manager opportunities.

The Operations Program Coordinator manages daily operational activities to ensure on-time delivery and customer commitment fulfillment. This role acts as a liaison between production, planning, supply chain, and engineering to track actions and resolve operational risks.

The role requires the ability to coordinate cross-functional teams and manage operational dashboards and KPIs. Candidates should be capable of performing root cause investigations and supporting continuous improvement initiatives within an aerospace context.

Identified from the job description. Confirm important requirements above.

• Program Coordination
• On-Time Delivery (OTD)
• Cross-functional Coordination
• Backlog Analysis
• KPI Reporting
• Root Cause Analysis
• Lean Methodology
• ERP Data Management
• Customer Communication
• Operational Planning
• Supply Chain Coordination
• Risk Escalation
• Corrective Action
• Demand Review
• Purchase Order Reconciliation
• Operational Leadership
• Influencing Skills
• Operational Performance Management
• Frontline Decision-Making Autonomy
• Influencing Without Authority
• Supply Chain
• Cross-Functional Coordination
• Planning
• Eight Disciplines Problem Solving (8D)
• Production Planning
• Customer Support
• Business Acumen
• Dashboard
• Management
• Communication
• Continuous Improvement Process
• Customer Communications Management
• Customer Demand Planning
• Delivery Performance
• Leadership
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Mentorship
• Negotiation
• Operations
• Coordinating
• Investigation

• Logistics
• Manufacturing
• Management & Leadership
• Engineering
• Administrative
• Program Coordinator
• Policy and Planning Managers
• Managers, All Other

Minimum experience

2+ years

Apply by

Aug 17, 2026

Posting language

English

Working hours

40 hours per week