Sales Associate

Job summary

The Sales Associate is responsible for providing exemplary customer service, driving sales through product knowledge, and maintaining store visual and safety standards. They also manage point-of-sale transactions and actively build long-term relationships with customers.

Job details

Sales Associate Reports to: Store Manager Department: Operations Role Summary The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers. Critical Functions 1. Customer Service Provides exemplary customer service by following the Laura Canada service standards. Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards. Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends. Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools. Promotes the website, store CRM, loyalty program and marketing initiatives/events in place. Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required. Additional Responsibilities Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards. Completes all assigned administrative functions with accuracy and in a timely manner. Supports store initiatives as directed. Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources). Requirements Experience in a retail environment preferred Excellent communication and interpersonal skills Conducts oneself in a professional manner. Open to feedback and implements change in a timely manner. Demonstrates initiative on an ongoing basis. Positive attitude and confident Passion to keep learning, growing and adapting Working Conditions and Environment Flexible to the hours of the business Minimum of 3 shifts per week (minimum 3-hour shift) Participates in inventory twice per year, all training sessions and staff meetings. Works in a standing/walking position. Lifts approximately 20-30 lbs of product/boxes, as required. Uses ladders as required.

What you’ll do

The Sales Associate is responsible for providing exemplary customer service, driving sales through product knowledge, and maintaining store visual and safety standards. They also manage point-of-sale transactions and actively build long-term relationships with customers.

Requirements

Candidates should have experience in a retail environment and possess excellent communication and interpersonal skills. The role requires a professional demeanor, the ability to lift up to 30 lbs, and flexibility to work at least three shifts per week.

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• visual presentation · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Fashion Awareness
• Product Knowledge
• Clientele Development
• Point of Sale
• Communication
• Interpersonal Skills
• Visual Presentation
• Inventory Management
• Administrative Tasks
• Loss Prevention
• Health And Safety Standards
• Professionalism
• Positivity
• Administrative Functions
• Service Standards
• Customer Relationship Management
• Housekeeping
• Programming Tools
• Marketing
• Interpersonal Communications
• Merchandising
• Operations
• Point Of Sale
• Wardrobe Styling

Job areas

• Retail
• Customer Service & Support
• Sales
• Administrative
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

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