Supervisor, Trust Safety (Audit and Compliance)

Job summary

Supervise and support the Trust Safety compliance team and audit function, including risk-based oversight, audit planning, quality initiatives, and vendor performance. Develop program improvements using analytics, coordinate stakeholder engagement and staff development, and prepare reports and recommendations to support regulatory decision-making.

Job details

The Law Society of Alberta (Law Society) regulates the legal profession in the public interest. In alignment with the Law Society’s mandate, vision, and strategic priorities, the Trust Safety department delivers a program that protects the public by helping ensure lawyers manage client trust funds responsibly. This includes evaluating lawyers' (and law firms’) compliance with the Rules of the Law Society, setting standards for trust accounting, requiring financial reporting, offering guidance and education and taking appropriate steps where concerns are identified. The Supervisor, Trust Safety, is responsible for supporting the delivery of Trust Safety programs through operational leadership, compliance oversight, risk assessment, stakeholder engagement, vendor management, continuous improvement initiatives, and the effective delivery, quality, and integrity of the Trust Safety audit function. The position supervises staff, contributes to department planning, supports regulatory decision-making, and helps ensure the consistent application of Trust Safety processes and standards. The Supervisor works closely with the Manager, Trust Safety, and partners with other regulatory departments to identify emerging risks, prioritize oversight activities, support strategic initiatives, leverage analytics to enhance oversight, and contribute to the ongoing evolution of Trust Safety programs. KEY RESPONSIBILITIES Compliance and Risk Oversight Support the administration of Trust Safety compliance programs. Review information obtained through financial reporting, monitoring activities, and other regulatory sources to identify emerging risks and trends. Assess risk indicators and recommend appropriate follow-up activities. Support enhanced monitoring activities and compliance interventions where required. Participate in the development and implementation of risk-based approaches to Trust Safety oversight. Enhanced Analytics and Program Intelligence Lead and support initiatives that leverage data analytics, technology, and automation to improve regulatory effectiveness. Identify trends, anomalies, and risk indicators that may require further assessment or action. Support the development of dashboards, metrics, and reporting tools that inform departmental decision-making. Monitor program outcomes and recommend opportunities for improvement. Vendor Management and External Relationships Oversee relationships with external service providers and consultants supporting Trust Safety programs. Monitor vendor performance, deliverables, timelines, and contractual obligations. Identify opportunities to improve service delivery and program effectiveness through external partnerships. Collaborate with internal departments regarding procurement, contract management, and vendor oversight. Leadership and Staff Development Foster a collaborative, inclusive, and high-performing work environment. Assist with onboarding, training, and professional development activities. Support performance management initiatives and employee development planning. Program Development and Continuous Improvement Contribute to the ongoing development and enhancement of Trust Safety programs. Participate in policy, procedure, and process improvement initiatives. Support implementation of strategic and operational priorities. Monitor program metrics and prepare reports for management. Stakeholder Engagement Build effective working relationships with lawyers, law firms, internal stakeholders, regulators, and external partners. Support communications, education, and outreach activities. Participate in meetings, presentations, and other stakeholder engagement opportunities. Liaise with other Regulation Department operational units regarding law firm risk and compliance with the Rules, including participating in hearings or proceedings as an expert witness or technical resource, as required. Audit Program Responsibilities: Support the Trust Safety audit function through coordination, planning, resource allocation, and quality initiatives as required. Participate in audit program improvement activities and risk-based planning. Assist with audit-related projects and departmental priorities. Perform other duties related to auditing and compliance oversight as assigned. Additional Responsibilities Prepare clear, concise, and professional reports, briefing materials, and correspondence for management, committees, and other regulatory forums. Remain flexible and capable of assuming additional responsibilities as the Trust Safety program evolves. Work independently under general supervision with considerable latitude for initiative and independent judgment. Assist the Manager, Trust Safety and perform other duties and projects as assigned.Provide day-to-day supervision, coaching, and support to the compliance team. QUALIFICATIONS Bachelor’s degree from an accredited college or university Professional certifications such as the Chartered Professional Accountant (CPA) designation and/or Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS) are required. Certification in progress will be Minimum 5 years of progressive experience in compliance, regulatory oversight, auditing, risk management, investigations, financial services, or related environments. 2+ years of supervisory or people leadership experience or demonstrated experience leading complex audit engagements. Demonstrated leadership, project management, and stakeholder engagement capability. Experience operating within a regulatory, compliance, governance, or oversight environment. Familiarity with law firm trust accounting and regulatory compliance is an asset. Experience using data analytics or audit automation tools to inform risk‑based oversight is an asset. Exposure to fraud risk, misconduct investigations, or AML/financial integrity frameworks is an asset. Experience with data analytics, business intelligence tools, or regulatory technology solutions Experience managing external vendors, consultants, or service providers Excellent written and verbal communication skills, including the ability to translate technical findings into clear regulatory conclusions. High level of integrity, discretion, and professional maturity.

What you’ll do

Supervise and support the Trust Safety compliance team and audit function, including risk-based oversight, audit planning, quality initiatives, and vendor performance. Develop program improvements using analytics, coordinate stakeholder engagement and staff development, and prepare reports and recommendations to support regulatory decision-making.

Requirements

Requires a bachelor’s degree, a professional certification such as CPA, CIA, CFE, or CAMS (or certification in progress), and at least five years of relevant progressive experience. Also requires supervisory or complex audit leadership experience, strong project and stakeholder management capabilities, and excellent written and verbal communication; trust accounting, analytics, vendor management, and financial integrity experience are assets.

Listed skills

• Regulatory Compliance · Preferred
• People leadership · Preferred
• Project management · Preferred
• Financial Reporting · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Compliance Oversight
• Risk Assessment
• Regulatory Compliance
• Auditing
• Data Analytics
• Audit Automation
• Vendor Management
• People Leadership
• Project Management
• Stakeholder Engagement
• Trust Accounting
• Financial Reporting
• Fraud Risk
• Investigations
• Report Writing
• Process Improvement

Job areas

• Legal
• Management & Leadership
• Finance & Accounting
• Government & Public Sector
• Data & Analytics

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