Customer Service Specialist - Calgary, AB

Job summary

Welcome and assist customers at the airport parking facilities, respond to phone and intercom inquiries, and resolve customer concerns with a friendly, timely approach. Help direct traffic, troubleshoot minor equipment issues, and complete other assigned duties.

Job details

Details ** Calgary International Airport Part-time / Casual / Must have open availability $18-$19 / HR Must have a driver's license The Spirit Of The Position The Customer Service Specialist greets and creates a welcoming atmosphere for our customers and clients. How do you know if this is the right job for you?! You Are Charismatic, full of energy, and happy to help in any way you can. Responsible is your middle name. You are never disappointed because it’s not in your nature. Good under pressure. You don’t fold and get overwhelmed easily. Proficient in basic computer skills in the parking revenue control system Able to work with minimal supervision Able to communicate professionally and effectively. Open to feedback, differing opinions and other points of view. Timely and demonstrates sense of urgency. Excellent teambuilding and interpersonal skills. A team player. What will I do? Answer Intercom and Phone Calls. Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base. Assist customers in elevator lobbies, lanes, and the parking facilities; help with directing traffic if required Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude. Basic troubleshooting of minor equipment failures Complete miscellaneous duties as assigned. Experience Strong customer service experience. Parking industry experience is preferred but not required. Education High school diploma or GED preferred but not required. Skills Willingness to be flexible, work multiple facility locations. Ability to handle challenging and at times, emotionally charged situations and de-escalate situations. Ability to speak, read, and comprehend the English language. Must be able to make decisions independently and know when to refer to management for assistance. Required Strong customer service experience. Parking industry experience is preferred but not required. Physical Demands Willingness to work in the elements – heat, wind, snow, rain, etc. Ability to lift, push and pull up to 20 pounds. Ability to stand, walk, and run for extended periods of time. Ability bend, stoop, squat and lift frequently throughout a shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. Pay Type: Hourly LAZ is an equal opportunity employer. We respect diversity and do not discriminate on the basis of actual or perceived race, color, creed, religion, place of origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, mental or physical disability, protected medical condition as defined by applicable provincial law, genetic information, source of income, family status, or any other characteristic protected by applicable federal or provincial laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to any protected characteristic in accordance with applicable federal and provincial laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.

What you’ll do

Welcome and assist customers at the airport parking facilities, respond to phone and intercom inquiries, and resolve customer concerns with a friendly, timely approach. Help direct traffic, troubleshoot minor equipment issues, and complete other assigned duties.

Requirements

Strong customer service experience and a valid driver's license are required; parking industry experience is preferred but not required. Candidates should communicate professionally, handle challenging situations, work flexibly across locations and in varied weather, and meet the stated physical demands; a high school diploma or GED is preferred but not required.

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• basic computer skills · Preferred
• Time management · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Professional Communication
• Interpersonal Skills
• Teamwork
• Problem-Solving
• De-Escalation
• Basic Computer Skills
• Parking Revenue Control Systems
• Equipment Troubleshooting
• Traffic Direction
• Independent Decision-Making
• Time Management
• Adaptability

Job areas

• Customer Service & Support
• Transportation

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