Assistant Service Manager

Job summary

The Assistant Service Manager is responsible for managing the performance, development, and daily operations of the local Service department. They will also drive profitability, ensure safety compliance, and partner with other business units to grow customer accounts.

Job details

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work. The Opportunity Leavitt Machinery is looking for an Assistant Service Manager to join our team in Saskatoon, Saskatchewan. As the Assistant Service Manager, you will be responsible for managing the performance of the local Service department. Essential Duties & Responsibilities As the Assistant Service Manager your key responsibilities will include: Manage the performance and development of the Service Department staff. This includes driving accountability of the team members, staffing the department appropriately and facilitating proper training Partner with the Human Resources department on labour related and sensitive personnel issues Contribute to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department Proactively manage the Service fleet as it relates to vehicle purchases, replacements, repairs and maintenance Conduct weekly toolbox meetings with the local Parts and Service teams Work in partnership with other Internal Business Units to develop and grow key customer accounts while generating new business and revenue streams Actively addresses customer service issues and customer disputes Closely manage Key Performance Indicators that relate to the Service Department Strategically analyze financial statements, utilizing them as a tool to drive the profitability of the department Advocate and drive compliance on all corporate safety initiatives, policies, and programs Required Skills & Qualifications The ideal candidate will possess the following skills, knowledge, and competencies: Previous leadership experience required, including at least 5 years of prior supervisory experience Post-secondary education in Sales, Business, Management, or a related discipline preferred Mechanical knowledge of heavy machinery or materials handling equipment is considered an asset Strong computer skills, including working knowledge of Microsoft Office Suite (Excel, Word, and Outlook). Superior skills in organization and planning Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization Experience with Lean Six Sigma considered an asset Adept at multitasking and managing conflicting priorities Confident self-starter and team player Benefits & Perks Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan: Company paid medical health care plan for you and your dependents Dental plan, vision plan, and prescription drug coverage Annual health care spending account Life insurance, short term disability insurance, and travel insurance Sick leave plan – 100% employer paid Employee assistance programs RRSP matching Ongoing professional development opportunities Company phone and laptop The base pay range for this role is: $83,600 to $104,500 per year, depending on experience. This is an onsite role based in Saskatoon, Saskatchewan. Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law. #LeavittMachinery

What you’ll do

The Assistant Service Manager is responsible for managing the performance, development, and daily operations of the local Service department. They will also drive profitability, ensure safety compliance, and partner with other business units to grow customer accounts.

Requirements

Candidates must have at least 5 years of prior supervisory experience and strong organizational and communication skills. Proficiency in Microsoft Office and a background in business or management are preferred, with mechanical knowledge of heavy machinery considered an asset.

Benefits

• Medical health care plan • Dental plan • Vision plan • Prescription drug coverage • Health care spending account • Life insurance • Short term disability insurance • Travel insurance • Sick leave plan • Employee assistance programs • RRSP matching • Professional development opportunities • Company phone • Company laptop

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Training · Preferred
• Leadership · Preferred
• Safety Compliance · Preferred
• Planning · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Financial analysis · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Staff management
• Lean initiatives
• Fleet management
• Customer service
• Financial analysis
• Safety compliance
• Microsoft Office Suite
• Organization
• Planning
• Communication
• Multitasking
• Strategic planning
• Accountability
• Training

Job areas

• Management & Leadership
• Customer Service & Support
• Logistics
• Manufacturing
• Sales