Spa Manager

Job summary

Direct, evaluate, plan, and organize the spa’s daily operations, including implementing staff policies and procedures and controlling the budget and inventory. Manage advertising or marketing contracts, hire and supervise staff, and address customer complaints and concerns.

Job details

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Relocation costs covered by employer Spa Budgetary responsibility $100,001 - $500,000 Responsibilities Tasks Direct and control daily operations Evaluate daily operations Plan and organize daily operations Establish or implement policies and procedures for staff Plan and control budget and inventory Manage contracts for advertising or marketing strategies Hire, train and supervise staff Address customers' complaints or concerns Supervision More than 20 people Additional information Work conditions and physical capabilities Attention to detail Combination of sitting, standing, walking Fast-paced environment Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player

What you’ll do

Direct, evaluate, plan, and organize the spa’s daily operations, including implementing staff policies and procedures and controlling the budget and inventory. Manage advertising or marketing contracts, hire and supervise staff, and address customer complaints and concerns.

Requirements

Requires a secondary school graduation certificate or equivalent experience and 1 to less than 2 years of experience. The role also calls for strong communication, organization, judgment, reliability, flexibility, client focus, and the ability to work in a fast-paced environment.

Listed skills

• Teamwork · Preferred
• written communication · Preferred
• Inventory Control · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Daily Operations Management
• Operational Evaluation
• Planning and Organization
• Policy and Procedure Implementation
• Budget Management
• Inventory Control
• Contract Management
• Advertising and Marketing
• Hiring
• Staff Training and Supervision
• Customer Complaint Resolution
• Attention to Detail
• Oral Communication
• Written Communication
• Judgment
• Teamwork

Job areas

• Management & Leadership
• Hospitality
• Customer Service & Support