Project Manager - Operations - Contract

Job summary

The project manager coordinates telephone and web research projects from inception through to statistical analysis. They are responsible for planning, supervising project progress, and ensuring quality standards are met while collaborating with internal departments.

Job details

Company Description We are one of North America’s fastest-growing market research companies, known for our forward-thinking experts and innovative approaches powered by artificial intelligence (AI) technologies. We boast the most accurate panel (LEO) and insights. Stay connected to the evolving perspectives and trends shaping your industry. Job Description The Project Manager is responsible for the life cycle of our projects, from managing our external supplier to supporting our internal clients to ensure smooth process and on time delivery of the projects. This role requires the ability to effectively communicate with stakeholders, manage multiple projects and technical knowledge of our internal tools. To be successful in this role, you must have strong interpersonal skills, exceptional problem-solving skills and excellent project management skills. Establish and organize a kick off call to fully understand of the needs, expectations and requirements of each team and clearly communicate instructions pertaining to project objectives, timelines, and quality to members of the operations department’s units along with a briefing sheet and project summary. Daily project management in collaboration within the operations team to ensure quality control and adherence to project timelines. Provide regular follow up to internal clients of the projects’ status, any potential issues, or issues encountered. Provide daily follow up on methodological parameters: number of completes, quotas, duration, response rate, sample status, sample representativeness, quality of external lists, etc. Define sample plan with statistic department, and email instructions to project supervisors accordingly. Qualifications College degree in a related field Minimum 2 years of experience in the market research as a project manager Minimum 4 years of work experience in client services Minimum 2 years of experience with internal tools: Decipher, Sendit, etc. Additional Information Strong Project Management skills: To plan, allocate, track progress and ensure timelines and specs are met, and manage multiple priorities according to importance and urgency Excellent interpersonal skills: Ability to manage relationships with internal clients and people within department units A problem-solving mindset: Anticipate potential issues, with the ability to proactively provide an appropriate and rapid solution based on internal client needs. *Knowledge of English is required for this position, as the candidate will need to communicate regularly, both orally and in writing, with colleagues, partners, or suppliers located outside Quebec, draft bilingual internal documents, and participate in meetings held in English. The employer has assessed the possibility of redistributing tasks or using language support tools, but has concluded that proficiency in English is essential to carrying out these duties. En cas de questions, veuillez vous référer à notre Politique de recrutement. Work Location: Montréal Team: Project Management Department: Operations & Administration

What you’ll do

The project manager coordinates telephone and web research projects from inception through to statistical analysis. They are responsible for planning, supervising project progress, and ensuring quality standards are met while collaborating with internal departments.

Requirements

Candidates must hold a college diploma in a related field and possess at least two years of experience in the research industry. Proficiency in both French and English is mandatory for this role.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Quality Control · Preferred
• Communication · Preferred
• Team Collaboration · Preferred
• Project management · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project management
• Customer service
• Coordination
• Bilingualism
• Market research
• Data analysis
• Quality control
• Sampling plan
• Communication
• Problem solving
• Time management
• Team collaboration
• Decipher
• Performance indicators
• Statistical Analysis
• Bilingual (French/English)
• Planning
• Research
• Data Analysis
• Multilingualism
• Customer Service
• Problem Solving
• Market Research
• Project Management
• Operations
• Quality Assurance
• Quality Management
• Time Management
• Coordinating
• Quality Control

Job areas

• Marketing
• Science & Research
• Management & Leadership
• Customer Service & Support
• Administrative
• Project Manager
• Project Manager (General)
• Management and Organization Analysts
• Project Management Specialists