Brick Associate, Customer Service

Fort Saskatchewan, AB
On-site
Posted Oct 20, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week

Job summary

The associate will respond to customer inquiries, offer solutions, and follow up on orders to ensure customer satisfaction. They are also responsible for promoting customer loyalty and maintaining organized order reports.

Job details

The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! Responsibilities * Respond to customer inquiries and offer solutions in a courteous and professional manner * Follow up with customers to identify and support their needs * Promote customer loyalty by providing exceptional customer support * Review and follow up on order reports on a daily basis * Other duties as assigned Qualifications * Strong customer service focus * Team oriented * High school diploma or equivalent * Exceptional communication skills, both written and verbal * Proven ability to multitask and maintain organization * Proficiency with computers and Microsoft Office programs * Flexibility to work all shifts, including evenings and weekends, as required Why The Brick A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family * Competitive remuneration package that will commensurate with experience * Career progression potential with plenty of access to ongoing personal and professional development * Employee discounts * A dynamic environment to showcase your leadership talents. Apply now The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

What you’ll do

Requirements

Candidates must have a high school diploma or equivalent and strong communication skills. Proficiency in Microsoft Office and the ability to multitask in a team-oriented environment are required.