Brick Supervisor, Operations

Job summary

The Operations Supervisor is responsible for maintaining store merchandising excellence and ensuring high-level customer service. They will also manage staff development, inventory accuracy, and financial reporting for accounts receivable and payable.

Job details

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! Responsibilities Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: * Maintain excellence in store merchandising, detail and customer service * Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals * Handle escalated customer service issues and offer solutions * Ensure 100% customer satisfaction * Lead by example, promoting teamwork within all departments * Ensure a high-level of data entry accuracy with minimal errors * Maintain store inventory levels and inventory accuracy * Control and reporting of Accounts Receivable and Accounts Payable * Understand, implement and ensure compliance with all Brick Group policies & procedures Qualifications * High school diploma or equivalent; post secondary education an asset * 2 or more years of customer service or sales experience * Previous retail Supervisory or Senior Associate experience an asset * Proven track record in customer service, operations and merchandising * Excellent verbal and written communication skills * Highly developed problem solving skills * Good time management skills and work ethic * The ability to promote an extreme level of excellence and pride in customer service and store detail * Flexibility to work any shift, including evenings and weekends, as required Why The Brick A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family * Competitive remuneration package that will commensurate with experience * Career progression potential with plenty of access to ongoing personal and professional development * Employee discounts * A dynamic environment to showcase your leadership talents. Apply now The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com 2 to 3 nights a week until 7pm Sunday to Thursday

What you’ll do

The Operations Supervisor is responsible for maintaining store merchandising excellence and ensuring high-level customer service. They will also manage staff development, inventory accuracy, and financial reporting for accounts receivable and payable.

Requirements

Candidates must have a high school diploma or equivalent and at least 2 years of experience in customer service or sales. Previous retail supervisory experience is considered an asset, along with strong problem-solving and communication skills.

Benefits

• Health insurance • Dental services • Paramedical services • Employee discounts • Professional development

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Accounts receivable · Preferred
• Staff Development · Preferred
• Team Leadership · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Merchandising
• Staff recruitment
• Staff development
• Performance management
• Inventory management
• Data entry
• Accounts receivable
• Accounts payable
• Problem solving
• Time management
• Team leadership
• Communication skills
• Retail operations
• Strong Work Ethic
• Goal Setting
• Accounts Payable
• Accounts Receivable
• Management
• Customer Service
• Communication
• Data Entry
• Sales
• Leadership
• Group Policy
• Problem Solving
• Operations
• Performance Review
• Coaching
• Time Management
• Teamwork
• Enthusiasm

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Administrative
• Operations Supervisor
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers