Customer Service Rep

Leon’s is currently looking for a Full Time Customer Care Associate who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business. About Us: Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge. Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today! Responsibilities: As a member of our team, you will be responsible for completing daily reports, maintaining customer accounts, responding promptly to customer inquiries and assisting our customers with after-sales service. Our collaborative approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made Leon’s the envy of our competitors for over a century. Requirements: · Ability to communicate clearly, both written and orally · Fun, friendly, confident personalities · Strong problem solving and analytical skills · Exceptional organizational skills · Ability to work collaboratively with fellow colleagues · Ability to interact professionally with our customers · Some evenings and weekends shifts are required We offer: · Comprehensive Employee Benefit Package after 3 months · Profit Sharing · Employee Discounts & Partner Discount Programs · The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast · Continuous, quality education and training on our products and sales techniques Compensation: The starting hourly rate for this position is $17.85. Additional Information: · Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams. · We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section. How to Apply: If you’re ready to bring your expertise and leadership to Leon’s, we’d love to hear from you. Please email your application, including your CV and a short statement on why you would be a great fit for LFL.

The associate is responsible for maintaining customer accounts, completing daily reports, and responding to customer inquiries. They will also assist customers with after-sales service to ensure a high standard of customer experience.

Candidates must possess strong communication, problem-solving, and organizational skills. A friendly, confident personality and the ability to work collaboratively in a team environment are required.

• Comprehensive Employee Benefit Package • Profit Sharing • Employee Discounts • Partner Discount Programs • Education and Training

• Customer servicePreferred
• Problem solvingPreferred
• CollaborationPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Problem Solving
• Analytical Skills
• Organizational Skills
• Collaboration
• Professionalism
• Reporting
• Artificial Intelligence
• Customer Support
• Sales
• Selling Techniques
• Leadership
• Resume Screening
• Scheduling
• Customer Inquiries

• Customer Service & Support
• Retail
• Sales
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week