Full Time Customer Care Associate

Job summary

The associate will manage after-sale service, handle customer inquiries via phone, email, or in-person, and coordinate with repair technicians. They are also responsible for maintaining service records, processing exchanges, and providing training to other team members.

Job details

Leon’s is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates. About Us: Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge. Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today! Responsibilities: * Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with customers * Follow up with customers and vendors on overdue parts * Complete inspections on all Exchanges or upon customer request * Schedule deliveries of Exchanges & Credit Memos * Authorize gift certificates, discounts and credits to customers to keep “as-is” (within specific parameters) * Enter Exchanges, Credit Memos, Sales and Reselections * Follow up on overdue work orders, Credit Memos, repairs and parts * Performing various other duties, as assigned Requirements: * Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations. * Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery. * Ability to communicate clearly, both written and orally * Fun, friendly, confident personality * Strong problem solving and analytical skills * Exceptional organizational skills * Ability to work collaboratively with fellow colleagues * Ability to interact professionally with our customers * And most importantly, a POSITIVE ATTITUDE! We offer: * Comprehensive Employee Benefit Package after 3 months * Profit Sharing * Employee Discounts & Partner Discount Programs * The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast * Continuous, quality education and training on our products and sales techniques Additional Information: We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section. How to Apply: If you’re ready to bring your expertise and leadership to Leon’s, we’d love to hear from you. Please email your application, including your CV and a short statement on why you would be a great fit for LFL.

What you’ll do

The associate will manage after-sale service, handle customer inquiries via phone, email, or in-person, and coordinate with repair technicians. They are also responsible for maintaining service records, processing exchanges, and providing training to other team members.

Requirements

Candidates should possess a positive attitude, strong problem-solving abilities, and excellent organizational skills. The role requires the ability to communicate effectively and maintain professionalism while working collaboratively in a fast-paced environment.

Benefits

• Comprehensive Employee Benefit Package
• Profit Sharing
• Employee Discounts
• Partner Discount Programs
• Education and training

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Training · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Problem solving
• Analytical skills
• Organizational skills
• Communication
• Training
• Conflict resolution
• Professionalism
• Interpersonal skills
• Time management
• Education and Training
• Composure
• Organizational Skills
• Positivity
• Service Standards
• Analytical Skills
• Customer Service
• Customer Advocacy
• Sales
• Selling Techniques
• Leadership
• Problem Solving
• Memos
• Balancing (Ledger/Billing)

Job areas

• Customer Service & Support
• Retail
• Administrative
• Customer Care Associate
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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