Customer Care associate

Job summary

About Company: For over 115 years, Leon’s Furniture Limited (LFL Group) has been helping Canadians create homes they love. Founded in 1909 in Welland, Ontario, Leon’s has grown from a single furniture store into one of Canada’s largest and most respected retailers, serving customers in communities across every province. Today, LFL Group is a proudly Canadian organization with a portfolio of trusted retail brands and businesses, including Leon’s Furniture, The Brick, Appliance Canada, TransGlobal, Midnorthern Appliance, and The Brick Mattress Store , along with a netw…

Job details

About Company: For over 115 years, Leon’s Furniture Limited (LFL Group) has been helping Canadians create homes they love. Founded in 1909 in Welland, Ontario, Leon’s has grown from a single furniture store into one of Canada’s largest and most respected retailers, serving customers in communities across every province. Today, LFL Group is a proudly Canadian organization with a portfolio of trusted retail brands and businesses, including Leon’s Furniture, The Brick, Appliance Canada, TransGlobal, Midnorthern Appliance, and The Brick Mattress Store , along with a network of distribution, transportation, and corporate operations that support millions of customers nationwide. Our continued success is built on the dedication of our people. We are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation, comprehensive benefits, and ongoing career development. As one of Canada's leading retailers, we continue to invest in our people, our brands, and our future. While the retail landscape continues to evolve, LFL Group remains focused on innovation, exceptional customer experiences, and building long-term careers for talented individuals who share our passion for excellence. Whether you're just starting your career or looking for your next opportunity, you'll find a place to grow, make an impact, and be part of a company with a proud Canadian legacy and an exciting future. About the Role: The Customer Care Associate plays a vital role in ensuring customer satisfaction by providing timely, accurate, and empathetic support across various communication channels. This position is responsible for addressing customer inquiries, resolving issues, and guiding customers through product or service information to enhance their overall experience. The role requires a proactive approach to identifying customer needs and collaborating with internal teams to deliver effective solutions. By maintaining a positive and professional demeanor, the Customer Care Associate helps build long-term customer relationships and contributes to the company’s reputation for excellent service. Ultimately, this role aims to foster customer loyalty and support business growth through exceptional care and communication. Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service or support role. Strong verbal and written communication skills. Basic computer proficiency, including familiarity with CRM software and Microsoft Office. Ability to handle multiple tasks and maintain composure in a fast-paced environment. Preferred Qualifications: Associate’s or Bachelor’s degree in Business, Communications, or a related field. Experience with specific CRM platforms such as Salesforce or Zendesk. Multilingual abilities to support diverse customer bases. Training or certification in customer service or conflict resolution. Previous experience in the industry relevant to the company’s products or services. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, or social media. Resolve customer complaints and issues by identifying problems, researching answers, and providing appropriate solutions. Document customer interactions and maintain accurate records in the customer relationship management (CRM) system. Collaborate with other departments such as sales, technical support, and logistics to ensure customer needs are met. Provide product or service information and guidance to help customers make informed decisions. Follow up with customers to ensure their issues have been resolved satisfactorily. Identify opportunities to improve customer service processes and contribute feedback to management. Skills: The required communication skills enable the Customer Care Associate to clearly and effectively interact with customers, ensuring their concerns are understood and addressed. Problem-solving skills are essential for diagnosing issues and providing timely resolutions that satisfy customers. Proficiency with CRM software and other digital tools allows the associate to efficiently track customer interactions and manage case workflows. Time management and multitasking skills help balance a high volume of inquiries while maintaining quality service. Preferred skills such as multilingualism and industry knowledge further enhance the associate’s ability to connect with a broader customer base and provide specialized support. Compensation: The starting hourly rate for this position is $18.20. Additional Information: Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams. We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “ Do you want to tell us anything else about yourself? ” section. How to Apply: If you’re ready to bring your expertise and leadership to Leon’s, we’d love to hear from you. Please email your application, including your CV and a short statement on why you would be a great fit for LFL.

Listed skills

• Customer · Preferred
• CRM · Preferred
• Organization · Preferred
• Communication · Preferred
• Customer service · Preferred
• email · Preferred
• management · Preferred
• Recruitment · Preferred
• Software · Preferred
• Basic Computer · Preferred
• Communication Skills · Preferred
• complaints · Preferred

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