Lerin Mathew Joseph

Experienced Personal Support Worker with expertise in providing compassionate care, daily living assistance, and emotional support to individuals with diverse needs. Skilled in mobility assistance, personal hygiene, and maintaining accurate documentation to ensure optimal client well-being. Committed to delivering dignified, person-centered care and contributing to a supportive and respectful environment.

• Daily living support
• Dementia care
• Emotional support
• First aid and safety
• Mobility assistance
• Personal hygiene assistance
• Recreational activities
• Social support
• Task Organization and Prioritization
• Verbal and written communication

1. PERSONAL SUPPORT WORKER

   Unionville Long Term Care

   Jul 2025 to Present

   Markham, ON

   • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques. • Developed strong interpersonal skills through providing compassionate care to clients. • Assisted residents in activities of daily living to maintain health and dignity. • Proficient in providing personal care such as bathing, dressing, grooming, and toileting. • Supporting meal assistance, feeding, and hydration monitoring. • Assisting with mobility and transfers using proper body mechanics and equipment. • Observing and reporting changes in patient behavior, mood, or health to supervisors. • Promoting dignity, respect, and comfort in daily care routines. • Used Point-of-Care (POC) documentation to record care activities, vital signs, and observations accurately and promptly. • Accurate client reporting and record keeping

2. FOOD SERVICE SUPERVISOR

   South Street Burger

   Jul 2024 to Present

   Markham, ON

   • Supervised and coached staff to maintain a positive work environment and deliver excellent customer service. • Managed scheduling, cash handling, and daily sales reporting to ensure smooth operations. • Monitored food quality, portion sizes, and presentation to meet brand standards. • Controlled inventory, reduced waste, and coordinated supply orders. • Enforced food safety, hygiene, and workplace safety regulations while assisting staff during peak hours.

3. CUSTOMER SERVICE REPRESENTATIVE

   Reliance Home Comfort

   Sep 2023 to Present

   Scarborough

   • Increased remote engagement by 40% by implementing video conferencing tools. • Ensured reliable operations with 100% punctuality and consistent guest service. • Scheduled and confirmed appointments with a 90% success rate. • Boosted remote client engagement by 40% via video conferencing. • Supported smooth operations through consistent punctuality.

4. SUPERVISOR

   South Street Burger

   Sep 2021 to Present

   • Reduced waste by 10% and overall costs by 5% through accurate forecasting of ingredients and supplies. • Delivered meals with professionalism, achieving a 95% guest satisfaction rate. • Maintained detailed stock, wastage, and sales records, contributing to a 10% profit margin increase. • Resolved customer concerns quickly, maintaining a 95% satisfaction rating.

1. Niagara college

   DIPLOMA IN HOSPITALITY AND TOURISM MANAGEMENT, HOSPITALITY AND TOURISM MANAGEMENT

2. Peak Healthcare

   CERTIFICATION IN PSW, PSW

3. Centennial college

   DIPLOMA IN HUMAN RESOURCES MANAGEMENT, HUMAN RESOURCES MANAGEMENT

• First Aid CPR Level C/BLS

• Mask Fit Training

• GPA in Dementia