Lerners LLPVerified Job Source

Systems Technician, Information Technology, 2+ Years - Toronto (Primarily In-Office)

Toronto, ON
On-site
Posted Sep 1, 2026
1 position

$58,600–$65,900 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: College diploma
Posting language: English
Working hours: 40 hours per week

Job summary

The Systems Technician will serve as the first point of contact for the Help Desk, logging and resolving technical issues for firm employees. Responsibilities include troubleshooting hardware, software, and network connectivity while documenting all incidents in the ticketing system.

Job details

With offices in London, Toronto, Strathroy and Kitchener, Lerners provides a full range of legal services throughout Southwestern Ontario. Lerners maintains an attractive work environment with excellent support services and state-of-the-art technology. Lerners’ employees enjoy a fast-paced work environment and a supportive, collegial culture. Our positions are best suited to individuals who take pride in their work and understand the importance of exceptional client service. Lerners is seeking a Systems Technician to support the Information Technology team in the Toronto, Ontario office. The ideal candidate will have 2+ years of experience working in a similar position. The primary duties will be to respond and support technical issues submitted to the Help Desk. This is currently a full-time, in-office position requiring attendance in the office five (5) days per week. As business and staffing needs evolve, hybrid work arrangements may be considered in the future. The deadline to apply is September 21, 2026, at 9:00 a.m. Primary Responsibilities * Responding to technical issues submitted to the Help Desk and acting as a first point of contact for employees within the Firm requiring assistance and logging them in the Help Desk Ticketing System; * Provide friendly and professional Help Desk service; * Documenting all incidents and steps taken through to resolution; * Troubleshooting and identifying problems related to documents, applications, laptops/tablets, network printers and basic network connectivity in both office and home environments; * Troubleshooting and identifying issues with mobile devices, as well as assisting with initial configuration of new mobile devices; and * Additional duties and responsibilities may be assigned on an as-needed basis. Qualifications * Minimum 2 years’ experience in related field; * College diploma or university degree in information technology, business administration, computer science, comparable work experience and/or a combination of technical certifications; * Professional services or law firm experience would be an asset; * Advanced knowledge of Microsoft’s suite of applications (M365 including OneDrive, Word, PowerPoint, Outlook, Excel, OneNote); * Experience using and supporting soft video conferencing and collaboration platforms such as Microsoft Teams and Zoom; * Proven ability to adapt to changes in technology and implementation of new workflow processes and procedures; * Experience working with an ITIL compatible ITSM tool is an asset; and * Excellent customer service. Working Conditions * Rotating after hours/weekend support schedule (compensated); * Sitting and standing for extended periods of time; * Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals; * Works autonomously on day-to-day matters, establishing own priorities but adhering to firm operating policies and procedure How to Apply Interested candidates should submit an application including an updated resume and cover letter to our career portal. Only candidates who have been selected for an interview will receive a response. Benefits of Working at Lerners Working at Lerners is both challenging and rewarding. Our skilled Learning and Development team provides training and continued support to all firm members. Lerners is proud to offer a competitive salary and benefits package: * Health, Extended Health, Dental and Vision care * LTD insurance * Life insurance * Parking/Transit reimbursement * RRSP matching program * Eligibility for salary adjustments and/or performance-based incentive bonuses * Paid Volunteer Time * Referral Bonus * Employee Assistance Program * Kids & Company Partnership Salary Target Hiring Range: $58,600 - $65,900 Commensurate with skill level, years of experience, and aligned with internal and market equity. This posting reflects an existing vacancy within the organization. Why Lerners? Lerners is a leading regional law firm with four offices across Southwestern Ontario and Toronto, offering the strength of a full-service practice with the collaboration and support of a close-knit team. We’re proud of our nearly 100-year history, our reputation for excellence, and our commitment to diversity, inclusion, and community engagement. At Lerners, your work will have impact, your ideas will be valued, and your career will grow in an environment that respects both professional ambition and life outside the office. Accessibility & Inclusion We’re committed to equity, diversity, and inclusion — and supporting applicants of all abilities. If you require accommodation at any stage of the recruitment process, please get in touch with us at [email protected].

What you’ll do

Requirements

Candidates must have at least 2 years of experience in a related field and a college diploma or university degree in information technology or a related discipline. Proficiency in Microsoft 365 and experience with video conferencing platforms are required.

Benefits

• Health care • Extended health care • Dental care • Vision care • LTD insurance • Life insurance • Parking/transit reimbursement • RRSP matching program • Performance-based incentive bonuses • Paid volunteer time • Referral bonus • Employee assistance program • Kids & company partnership