Service Coordinator (12-Month Contract)

Job summary

Coordinate service activities by scheduling and dispatching technicians while managing all related documentation and data entry. Provide exceptional customer support and handle billing, invoicing, and parts ordering to ensure smooth branch operations.

Job details

Making Canada a safer place to live and work for over 90 years. As Canada's trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift. Job Summary Levitt-Safety is seeking a highly organized Service Coordinator to join our Fort McMurray branch on a 12-month contract. In this fast-paced role, you will coordinate service activities, schedule technicians, manage documentation and data entry, and provide exceptional customer support. Reporting to the Service Administration Supervisor, you will play a key role in ensuring the smooth delivery of service operations. The ideal candidate is detail-oriented, customer-focused, and comfortable managing multiple priorities while working with service technicians and customers. Main Responsibilities Provide exceptional customer service to customers and technicians regarding products, services, and service requests. Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs. Maintain accurate data entry across work orders, customer records, service documentation, and internal systems. Manage calendars and coordinate service appointments with technicians and customers. Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment. Assist with purchase orders, parts ordering, and warehouse transfers to support service operations. Prepare quotes and communicate service order details with technicians and warehouse teams. Maintain organized records, including work orders, customer accounts, purchase orders, and inventory documentation. Perform administrative duties such as data entry, scanning, filing, and document management. Support the implementation and training of new service software. Assist with internal projects and administrative tasks that support branch operations. Job Requirements Minimum of 2 years' experience in service administration, scheduling, dispatch, or customer service. Strong administrative coordination and data entry experience. Experience scheduling technicians or coordinating service work is considered an asset. Highly organized with strong attention to detail and the ability to manage multiple priorities. Comfortable working with multiple systems and technology platforms. Excellent communication skills and a professional telephone manner. Ability to thrive in a fast-paced environment and effectively manage urgent service requests. Positive attitude, strong teamwork skills, and a willingness to learn. What We Offer As a 12-month contract employee, you'll have the opportunity to gain valuable experience with an established Canadian leader in safety while working alongside a collaborative and supportive team. Hourly salary of $30-33 per hour plus 4% vacation pay Comprehensive health benefits, including medical, dental, vision, and Employee Assistance Program (EAP) coverage for you and your family. A company culture built on our Face of Levitt-Safety Fundamentals and family values, where we believe our people are our greatest asset. Please note: This is a full-time 12-month contract position based in our Fort McMurray branch, with the possibility of extension depending on business needs. Application & Hiring Process Levitt-Safety may use AI-enabled tools to support the screening and assessment of applications. All AI-supported results are reviewed by a member of our recruitment team before any hiring decisions are made. We are committed to employment equity and base hiring decisions on qualifications, skills, and ability. We welcome and encourage applications from persons with disabilities, visible minorities, Indigenous Peoples, and individuals from diverse backgrounds, and we recognize that experience comes in many forms. If you require accommodation at any stage of the application process, please contact us at talent@levitt-safety.com. We review applications as they are received and look forward to hearing from you.

What you’ll do

Coordinate service activities by scheduling and dispatching technicians while managing all related documentation and data entry. Provide exceptional customer support and handle billing, invoicing, and parts ordering to ensure smooth branch operations.

Requirements

Requires a minimum of 2 years of experience in service administration, scheduling, or customer service. Candidates must be highly organized with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program (EAP)

Listed skills

• Customer service · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service Coordination
• Scheduling
• Dispatching
• Data Entry
• Customer Service
• Billing and Invoicing
• Purchase Orders
• Calendar Management
• Document Management
• Administrative Coordination

Job areas

• Administrative
• Customer Service & Support
• Security & Safety
• Logistics

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