Service Operations Coordinator

Making Canada a safer place to live and work for over 90 years. As Canada's trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift. Job Summary Levitt-Safety is seeking an organized and customer-focused Service Operations Coordinator to support our Fort McMurray branch (in town). In this fast-paced role, you'll coordinate field service activities, schedule technicians, support customers, and ensure service work flows efficiently from request through completion. Working closely with technicians, customers, warehouse teams, and internal stakeholders, you'll play a key role in delivering exceptional service across our Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions. This role can be based in either our Edmonton or Fort McMurray branch, Mon-Fri schedule. Main Responsibilities Provide exceptional customer service to customers and technicians regarding products, services, and service requests Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs Maintain accurate data entry across work orders, customer records, service documentation, and internal systems Manage calendars and coordinate service appointments with technicians and customers Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment Assist with purchase orders, parts ordering, and warehouse transfers to support service operations Prepare quotes and communicate service order details with technicians and warehouse teams Maintain organized records including work orders, customer accounts, purchase orders, and inventory documentation Perform administrative duties such as data entry, scanning, filing, and document management Support implementation and training for new service software Assist with internal projects and administrative tasks that support branch operations Job Requirements Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service Strong data entry and administrative coordination experience Experience scheduling technicians or coordinating service work is an asset Highly organized with strong attention to detail and ability to manage multiple priorities Comfortable working with multiple systems and technology platforms Excellent communication skills and professional telephone manner Ability to work in a fast-paced environment and manage urgent service requests Positive attitude, strong teamwork skills, and willingness to learn What we offer: Annual salary range 58-65K with paid vacation, flex days and other time off benefits Comprehensive health benefits, including medical, dental, vision & EAP for you and your family Company-matched RRSP contribution plan Annual profit-sharing opportunity Opportunity to build your career with paid training with an established Canadian organization and a team that is truly passionate about health and safety A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset Application & Hiring Process Levitt-Safety may use AI-enabled tools to support the screening and assessment of applications. All AI-supported results are reviewed by a member of our recruitment team before any hiring decisions are made. We are committed to employment equity and base hiring decisions on qualifications, skills, and ability. We welcome and encourage applications from persons with disabilities, visible minorities, Indigenous Peoples, and individuals from diverse backgrounds, and we recognize that experience comes in many forms. If you require accommodation at any stage of the application process, please contact us at talent@levitt-safety.com. We review applications as they are received and look forward to hearing from you.

The Service Operations Coordinator manages field service activities by scheduling technicians, coordinating with customers, and ensuring efficient service workflows. They also handle administrative tasks such as billing, invoicing, data entry, and maintaining accurate service documentation.

Candidates must have at least 2 years of experience in service administration, scheduling, or customer service. Strong organizational skills, attention to detail, and proficiency in data entry and office software are required.

• Paid vacation • Flex days • Medical insurance • Dental insurance • Vision insurance • Employee Assistance Program • Company-matched RRSP contribution plan • Annual profit-sharing opportunity • Paid training

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Service administration
• Scheduling
• Dispatching
• Customer service
• Data entry
• Administrative coordination
• Work order management
• Billing
• Invoicing
• Purchase orders
• Inventory documentation
• Communication skills
• Time management
• Software implementation
• Teamwork
• Employment Equity
• Document Management
• Positivity
• Willingness To Learn
• Service Operations
• Administrative Functions
• Customer Service
• Communication
• Data Entry
• Employee Assistance Programs
• Field Service Management
• Warehousing
• Operations
• Coordinating
• Filing
• Detail Oriented

• Administrative
• Customer Service & Support
• Security & Safety
• Logistics
• Service Operations Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week