Workshop Manager

Job summary

Oversee the safe and efficient repair and maintenance of heavy equipment while managing workshop workflow and labor allocation. Act as a technical advisor and primary point of contact for customers to ensure high-quality workmanship and satisfaction.

Job details

In this role, you will be responsible for the safe, efficient, and high-quality repair and maintenance of heavy equipment and components in the Acheson workshop. You will play a key role in ensuring equipment reliability while delivering exceptional workmanship and maintaining a strong focus on customer satisfaction. Responsibilities Health & Safety: Promote a Health and Safety culture within the business. Adhere to and produce documentation for H&S codes of practice with regard to legislation and company H&S policies and procedures, Risk Assessments, etc., and liaise with the building’s Facilities Management where necessary. Lead housekeeping initiatives and activities in the workshop. Workflow: Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations. Co-ordinate resources (operational and human), schedules and activities to effectively manage jobs. Ensure parts and supplies are ordered for each job. Assist with quoting, project management, materials purchasing and quality checks. Provide oversight and check job estimates. Communication and Customer Relationship: Regularly report progress on each job and quickly communicate delays or concerns with the customers and other stakeholders. Report on manpower overruns or shortfalls. Act as a technical adviser on key projects and other areas of the business as requested. Work with management to respond to clients' requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate. Receive and review feedback from customers and follow up to ensure customer satisfaction. Work with the management to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify the appropriate course of action. Resource Management Develop and implement systems to record, file and store information pertaining to client inquiries. Manage apprentices by participating in the LCA Apprenticeship program. Actively manage labour requirements for short term and long term by assisting management with forecasting. Competencies 3-5 years of relevant expereince Hands-on expertise: Deep knowledge of heavy equipment systems and functions Maintenance: Ability to inspect, troubleshoot, and schedule repairs for heavy machinery and tools. Software proficiency: Skill in using computer systems Team supervision: Experience hiring, training, scheduling, and mentoring technicians and staff. Workflow planning: Ability to assign daily tasks, manage logistics, and keep production on schedule. Communication: Clear speaking and listening skills to coordinate with clients, suppliers, and upper management. Problem-solving: Quick thinking to resolve technical roadblocks or handle customer complaints under pressure Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Dure Najif. One Passion. Many Opportunities. The Company The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries. Location Liebherr-Canada Ltd. 10440 267 ST T7X 6A2 Acheson, AB Canada (CA) Contact Dure Najif dure.najif@liebherr.com

What you’ll do

Oversee the safe and efficient repair and maintenance of heavy equipment while managing workshop workflow and labor allocation. Act as a technical advisor and primary point of contact for customers to ensure high-quality workmanship and satisfaction.

Requirements

Requires 3-5 years of relevant experience with deep hands-on expertise in heavy equipment systems and maintenance. Candidates must possess strong leadership skills for supervising technicians and the ability to manage complex logistics and customer relations.

Listed skills

• Problem solving · Preferred
• Team Supervision · Preferred
• Troubleshooting · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Heavy Equipment Systems
• Maintenance Scheduling
• Team Supervision
• Workflow Planning
• Troubleshooting
• Customer Relationship Management
• Health & Safety Compliance
• Project Management
• Resource Allocation
• Problem Solving
• Technical Advising
• Software Proficiency

Job areas

• Management & Leadership
• Manufacturing
• Trades
• Transportation
• Construction