Direct Sales Representative, Billingual

Join a market leader that makes a difference 24/7! At Lifeline Canada, we improve the lives of our customers by giving them and their loved one’s peace of mind. At Lifeline, we don’t need employees; we need people…people who share our passion for caring! Here’s how you will help us achieve that… What We Do Lifeline is Canada's #1 medical alarm company. As Canada's leader in the personal response and support services industry, we have been dedicated to helping primarily seniors remain independent in their own homes for the past 50 plus years. What You Will Do As a Direct Sales Representative, you will answer calls from potential subscribers, caregivers, and healthcare professionals. You will educate them about Lifeline services and explain the benefits and features of the products and services. You will create a bond, explore needs, overcome objections and close the sale as needed and effectively. Here’s how you will do that… * Meet /exceed sales quota using customer focused selling and objection handling. * Upsell/cross sell on products based on needs * Maintain product knowledge * Obtain all pertinent customer information and process all required documentation, to ensure accuracy while providing an excellent customer experience. * Transfer all non-sales calls to the appropriate department. * Collect referral source information from callers on every sale call. * Collect Payments on sales calls * Respond to referral leads, web inquiries and voicemail messages daily * Follow up on prospect leads daily * Stay current with Lifeline marketing promotions and external competition Location This position is fully remote from anywhere in Canada. Training Schedule Monday – Friday, 9am-5pm ET for five (5) weeks. Working Hours The nature of our business is such that the Direct Sales department operates between 8:00am to 8:00pm ET Monday to Friday and between 9:00am to 5:00pm ET on Saturday and Sunday. We are currently hiring for these schedules Monday – Friday: 10:00 am-6:00 pm ET Skills & Abilities * Strong communication skills in French and English (verbal and written) * People oriented * Tangible references for reaching/exceeding sales targets * Patient, courteous and professional * Dynamic, motivated and competitive * Rigorous organization, time management ability and attention to details * Active listening skills and multitasking (e.g. listening, speaking and writing) * Result-oriented with a “go-getter” personality * Team spirit, while being able to work independently * Strong working knowledge of Microsoft Office, Word, Excel, Outlook and ability to quickly navigate and utilize multiple software applications Education: * Post-secondary education or related work experience * A minimum of 1-years experience in a sales environment. Why join our team Lifeline provides a motivating environment with a passion for helping people. The sales team seeks to help customers find the right product for their needs by offering outstanding service and direction. Starting Pay: $23.25- $24.00 per hour Commission: Bonus is awarded based on meeting performance metrics and there is no cap on commission Vacancy Status This posting is for an open position. *Please Note: All successful candidates will be required to undergo a background check: a Criminal background check, Employment and Education verification. Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment process, please inform Human Resources (HRSupport@medicalalert.com [HRSupport@medicalalert.com]) of any accommodation(s) that you may require to any materials or processes used to ensure your equal participation

The representative will handle inbound calls to educate potential subscribers and healthcare professionals on medical alarm services. Key duties include overcoming objections, closing sales, and processing customer documentation to meet sales quotas.

Candidates must be bilingual in French and English with at least one year of sales experience. Post-secondary education or equivalent work experience is required along with proficiency in Microsoft Office.

• Commission • Performance Bonus

Identified from the job description. Confirm important requirements above.

• Bilingual French and English
• Sales Quota Achievement
• Objection Handling
• Upselling
• Cross-selling
• Customer Experience
• Active Listening
• Multitasking
• Time Management
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Communication Skills
• Organization

• Sales
• Healthcare
• Customer Service & Support

Minimum education

College diploma

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week