VOIP Team Manager

We are seeking a Bilingual (English/French) VOIP Team Manager to lead our IT/VoIP technician team! You will manage day-to-day technical operations, coach and develop the team, and support our clients across Canada and the world. RESPONSIBILITIES: - Delegate tasks to the VOIP technician team and follow up on delegated work to completion. - Supervise the team, review quality of work, and provide constructive feedback. - Provide hands-on technical coverage for team members during vacations and absences. - Polish, formalize, and document end-to-end phone system deployment processes. - Work with the sales team to plan trade shows and marketing campaigns. - Attend customer meetings as delegated by senior management. - Receive priorities from, and report issues to, senior management. - Expand knowledge of 3CX phone system administration. SKILLS AND REQUIREMENTS: - Work from our office in Vaughan, Ontario. - Solid technical background in IT support, computer networking, or systems administration. - Experience leading, mentoring, or coordinating a technical team (formal or informal). - Must have strong verbal and written fluency in English and French. - Ability to prioritize, delegate, and multitask. - Deadline and detail oriented. - Strong troubleshooting and critical thinking skills. - Excellent communication and customer-facing skills. - Must provide a clean Criminal Background Check (CRJMC). - Genuine interest in learning telephony and Linux systems. ASSETS (NOT REQUIRED – WE TRAIN): - Any exposure to VoIP, SIP, or 3CX v20. - Debian OS. - Basic Linux command-line comfort. - Experience writing process documentation or coordinating projects. - CompTIA A+/Network+, ITIL, or IT-related education. ABOUT US: - Our company was founded in 1997. - We serve customers in the public and private sector, from small offices to large multi-site international corporations. - We are Canada’s largest 3CX Phone System vendor. TYPE OF EMPLOYMENT: - Full Time. SALARY RANGE: - $55K to $70K per year, based on skills and experience. BENEFITS: - Healthcare Spending Account. - Free on-site parking. - Business casual dress code. WORKING HOURS: - 5 days per week, 44 hours per week. - Rotating, scheduled additional on-call for after-hours emergencies. - Any after-hours work is paid at a minimum of 3 hours per occurrence. LANGUAGES: - Strong verbal and written English skills required. - Strong verbal and written French skills required. POSITION LOCATION: - In-office, in-person. APPLICATION SCREENING: - We use automated tools, including AI, to review and screen applications for this role.

Lead and supervise a team of VOIP technicians by delegating tasks and reviewing the quality of work. Manage technical operations, document deployment processes, and support clients globally while coordinating with sales and senior management.

Requires a strong technical background in IT support or networking and fluency in both English and French. Candidates must have experience leading technical teams and be able to provide a clean criminal background check.

• Healthcare Spending Account • Free on-site parking • Business casual dress code

• Customer servicePreferred
• LinuxPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Team Leadership
• VoIP Administration
• IT Support
• Computer Networking
• Systems Administration
• English Fluency
• French Fluency
• Troubleshooting
• Critical Thinking
• Customer Service
• Process Documentation
• Project Coordination
• Linux
• 3CX Phone System
• SIP
• Debian OS

• Technology
• Management & Leadership
• Customer Service & Support
• Consulting
• Software

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Jan 31, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available