Bilingual Inside Sales Representative / Lead Setter

Job summary

The Inside Sales Representative is responsible for qualifying leads, nurturing client relationships, and scheduling appointments for the design team. They must manage prospect interactions through various channels while meeting daily performance metrics and call center standards.

Job details

Summary: Reporting to the Senior Call Center Manager, as the Inside Sales Representative at Lifestyle Home Products, you are primarily responsible for qualifying leads, nurturing relationships and scheduling appointments with potential clients. This is not a cold calling role; you will respond to client interest through various channels, including phone, text messaging, and email. The ideal candidate is highly motivated, customer oriented, and possesses excellent communication and organizational skills. This is a remote work from home role but candidates must be willing to do a week of in person training in Peterborough Ontario. You must be able to speak French and English to apply for this role. Key Tasks: Ensure that lead opportunities are responded to and followed up on according to expectations. initiate contact with prospects through phone calls, emails and social media messages to introduce the company’s products and services, with the intention to set an appointment Assess the needs and interests of potential clients to determine if they are a good fit for the company’s services to provide qualified leads to our sales team Schedule appointments for the design expert whilst achieving daily performance goals Update and maintain accurate records of all interactions with prospects in the CRM system Work closely with the sales team and other Senior Setters to develop strategies for achieving targets and improving the lead generation process. Participate in weekly coaching sessions with supervisors and department managers. . Participate in daily huddles to address challenges and foster team collaboration.. Achieve key performance standards and achieve script adherence expectations Achieve all outlined call center metrics as per the daily scorecard Must be flexible to work evenings and weekends. Preferred Skills: Ability to work effectively in a remote environment Previous call center experience, or experience as a part of an inside sales team Demonstrated experience achieving sales goals and targets Excellent communication and interpersonal skills Strong organizational and time management skills Proficiency using CRM software and other sales tools Ability to handle rejection and maintain a positive attitude Self-motivated and goal-oriented mindset #LHP1 Lifestyle Home Products values diversity, collaboration and respect for each other. We are looking for qualified candidates who share our values and willingly contribute to discussions and sharing of ideas and perspectives within a supportive environment. We are also committed to a barrier free recruitment and selection process. If you require any accommodations at any point during the application and hiring process, please contact hr@lifestylehp.ca with your accommodation needs. Any information received relating to accommodation will be addressed confidentially.

What you’ll do

The Inside Sales Representative is responsible for qualifying leads, nurturing client relationships, and scheduling appointments for the design team. They must manage prospect interactions through various channels while meeting daily performance metrics and call center standards.

Requirements

Candidates must be bilingual in French and English and possess strong communication and organizational skills. Previous experience in a call center or inside sales environment is preferred, along with proficiency in CRM software.

Listed skills

• Lead Qualification · Preferred
• French · Preferred
• English · Preferred
• Communication · Preferred
• Customer service · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Lead qualification
• Appointment setting
• CRM software
• Bilingual
• French
• English
• Communication
• Customer service
• Time management
• Organizational skills
• Sales targets
• Relationship management
• Call center operations
• Inside Sales
• Organizational Skills
• Sales Prospecting
• Customer Relationship Management (CRM) Software
• Positivity
• Bilingual (French/English)
• Self-Motivation
• Customer Relationship Management
• Call Center Experience
• Cold Calling
• Sales
• Interpersonal Communications
• Lead Generation
• Coaching
• Time Management
• Setting Appointments
• Goal-Oriented

Job areas

• Sales
• Customer Service & Support
• Administrative
• Bilingual Inside Sales Representative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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