Client Service Analyst II - Defined Benefit Pension Plans (12 month contract)

Job summary

The analyst will calculate and verify complex pension benefits while ensuring compliance with legal and regulatory requirements. They will also provide technical guidance to junior team members and contribute to process improvement initiatives.

Job details

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Our team and what we'll accomplish together Join a highly collaborative pension administration team that manages complex, high-stakes benefit calculations for a major global pension plan account. You'll work in a supportive environment where autonomy and critical thinking are valued, and where managers actively mentor team members to master the nuances of defined benefit pension plans. In this 12-month opportunity, you'll step into a key role that requires both technical precision and the ability to handle complex member scenarios while supporting junior team members. This is your chance to gain specialized expertise in a niche area of pension administration while working 100% remotely from anywhere in Canada. What you'll do Calculate and verify various pension benefits in accordance with legal and regulatory requirements, ensuring accuracy in high-volume financial processing Perform quality reviews of processing work and provide technical guidance to junior team members, helping them master the complexities of defined benefit pension plans Analyze and interpret pension plan rules and applicable legislation to resolve complex member queries and ensure compliance Collaborate with managers and the internal analyst team to handle complex, varied scenarios and maintain processing standards Participate in the production and verification of annual statements, cyclical processes and support special projects that enhance team efficiency Identify and recommend process improvements that strengthen accuracy, efficiency, and member satisfaction What you bring At least 3 years of experience in Defined Benefit pension plan administration Intermediate to senior Excel proficiency with ability to perform manual computations and verify system calculations independently Strong written communication and critical thinking skills, with the ability to handle complex, varied scenarios with minimal oversight Ability to multitask and manage time effectively while maintaining high accuracy standards in a regulated environment Exceptional attention to detail and analytical thinking, with a commitment to compliance with legal and regulatory requirements Collaborative mindset and willingness to support and mentor junior team members Comfort working autonomously in a remote environment with strong self-direction and initiative Great-to-haves Bilingualism in French or Spanish Experience with pension administration software or systems Salary Range: $ 55,000 - $75,000 Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope. TELUS Health offers rewarding benefits, which may vary per job function, such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched pension Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more… Job Type: This is for a current vacancy. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

What you’ll do

The analyst will calculate and verify complex pension benefits while ensuring compliance with legal and regulatory requirements. They will also provide technical guidance to junior team members and contribute to process improvement initiatives.

Requirements

Candidates must have at least 3 years of experience in Defined Benefit pension plan administration and intermediate to senior Excel proficiency. Strong analytical, communication, and critical thinking skills are required to manage complex member scenarios.

Benefits

• Comprehensive total rewards package • Competitive salary • Bonus structures • Minimum 3 weeks of vacation • Flexible benefits plan • Company matched pension • Career growth opportunities • Learning and development opportunities

Listed skills

• Time management · Preferred
• written communication · Preferred
• Quality assurance · Preferred
• Regulatory Compliance · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Critical Thinking · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Defined benefit pension administration
• Excel
• Financial processing
• Quality assurance
• Technical guidance
• Pension plan rules
• Regulatory compliance
• Analytical thinking
• Critical thinking
• Written communication
• Multitasking
• Time management
• Mentoring
• Data analysis
• Process improvement
• Complex Problem Solving
• Analytical Thinking
• Technology Solutions
• Microsoft Excel
• Calculations
• Customer Service
• Critical Thinking
• English Language
• Spanish Language
• French Language
• Leadership
• Innovation
• Legislation
• Regulatory Requirements
• Security Policies
• Time Management
• Writing
• Process Improvement
• Detail Oriented

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Defined Benefits Analyst
• Compensation / Benefits Analyst
• Government Social Benefits Officials
• Compensation, Benefits, and Job Analysis Specialists