Ontario Government Counselling Services

Job summary

The role involves engaging with clients based on risk level, clarifying goals, conducting comprehensive assessments, and delivering short- to medium-term counselling to support well-being and goal attainment. Responsibilities also include acting as a case manager by coordinating care, making referrals, advocating for clients, and maintaining communication with referral agents.

Job details

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. ______ Registered Social Worker or Psychotherapist Job Function: Clinical / Health Status: Independent Contractor Multiple Locations Available. * Bancroft, ON - 1 day/ month - 4 Client hours Join Our Team In partnership with the Ministry of the Solicitor General, TELUS Health is seeking a Registered Social Worker or Registered Psychotherapist to support individuals navigating complex life challenges. These may include mental health issues, substance use, social exclusion, and involvement with the justice system. This is an opportunity to be part of a purpose-driven initiative that directly contributes to individual transformation and community well-being. The Difference You'll Make As a key member of our clinical team, you will provide in-person counselling services within a probation and parole office, supporting clients referred by the Ministry. Through your compassion and clinical expertise, you will help individuals build resilience, achieve their goals, and successfully reintegrate into society. Your work will have a lasting impact—enhancing public safety, reducing recidivism, and fostering healthier, more inclusive communities. What You'll Do Clinical Responsibilities * Engage with clients within required timelines based on their assigned risk level and referral protocol. * Collaborate with clients and referral agents to clarify counselling goals and expectations. * Conduct comprehensive assessments and develop individualized treatment plans. * Deliver short- to medium-term counselling to support goal attainment and client well-being. * Provide ongoing clinical support in-person, virtually, or by phone (as appropriate and based on training). * Act as a case manager—coordinating care, making referrals, and advocating on behalf of clients. * Maintain open communication with referral agents and secure client consent as needed. * Track client progress, satisfaction, and service outcomes. Administrative Responsibilities * Consult regularly with the Clinical Director/Supervisor and peers. * Respond to inquiries from referral agents and clients, and keep stakeholders informed of case developments. * Follow standardized case booking and confidentiality protocols. * Ensure timely documentation and case closure. * Meet or exceed service delivery expectations for billable hours and case management. * Represent and promote TELUS Health’s values and services both internally and externally. * Adhere to all organizational policies, procedures, and clinical standards. WHAT YOU BRING * Master’s degree in Social Work, Counselling, Psychology, or related field. * Registration in good standing with: * Ontario College of Social Workers and Social Service Workers (OCSWSSW), or College of Registered Psychotherapists of Ontario (CRPO). * Minimum two (2) years of post-graduate clinical experience. Professional liability insurance. * Availability during standard business hours. * Proven ability to support individuals with complex challenges such as: * Mental health and addiction concerns * Social exclusion and homelessness * Domestic violence and anger management * Anti-criminal thinking and sexual offenses * Justice system involvement * Proficiency in substance use assessment and treatment. * Strong knowledge of local community resources and experience working with diverse populations. * Experience with mandated clients is considered a strong asset. Why Join TELUS Health... * Paid for scheduled time on site, including all no shows * Regular monthly billing * Clinical supervision, career growth, and learning & development opportunities. * Opportunity to give back to our local communities. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

What you’ll do

The role involves engaging with clients based on risk level, clarifying goals, conducting comprehensive assessments, and delivering short- to medium-term counselling to support well-being and goal attainment. Responsibilities also include acting as a case manager by coordinating care, making referrals, advocating for clients, and maintaining communication with referral agents.

Requirements

Candidates must possess a Master's degree in Social Work, Counselling, Psychology, or a related field, along with registration in good standing with OCSWSSW or CRPO. A minimum of two years of post-graduate clinical experience and professional liability insurance are required, along with proven ability to support individuals facing complex challenges like mental health issues and justice system involvement.

Benefits

• Paid for scheduled time on site • Regular monthly billing • Clinical supervision • Career growth • Learning & development opportunities

Listed skills

• assessment · Preferred
• Health · Preferred
• Client · Preferred
• Documentation · Preferred
• Communication · Preferred
• Development · Preferred
• Time · Preferred
• Administrative · Preferred
• future · Preferred
• Billing · Preferred
• Supervision · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Counselling
• Clinical Expertise
• Case Management
• Treatment Planning
• Substance Use Assessment
• Client Advocacy
• Risk Assessment
• Goal Setting
• Documentation
• Confidentiality Protocols

Job areas

• Healthcare
• Social Services
• Government & Public Sector
• Legal