Parts Associate

Job summary

The Parts Associate manages daily department functions by processing parts orders for customers and technicians. They are also responsible for receiving deliveries, maintaining inventory records, and assisting with parts quotes.

Job details

MasonLift is the fastest growing material handling equipment dealer in BC, backed by the 3 largest brands in the Industry: Toyota, Kalmar and Ottawa. Together we offer new and used equipment sales, short and long-term rentals, emergency and preventative maintenance, and comprehensive parts support. What we offer: Competitive salary 3 weeks’ vacation Stable Monday to Friday day time schedule promoting work-life balance Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more Paid sick days RRSP match Advancement opportunities Extensive hands-on Training program Position Summary The Parts Associate assists with the day to day functions of the Parts department by filling parts orders for direct customers and Technicians. This position description is intended to capture the core responsibilities specific job tasks may vary slightly from branch to branch based on the organization structure and business needs of the area. Specific Accountabilities Answers incoming calls for parts orders or questions Assist customers at the parts counter Identifies required part(s) needed by customer and process the order Ship parts orders to customers Receive incoming deliveries, inspect parts and enter in computer for inventory purposes Assist with reviewing TrinDocs for quotes to be prepared, parts to be billed and parts to be replenished in truck stock Assist with parts quotes as required Stocks Road Technician truck inventory Issues parts as requested by Technicians Qualifications Education & Work Experience High school completion or equivalent experience and up to 2 - 5 years’ work experience. General knowledge of standard material handling parts and accessories is an asset. Competencies and Skills Planning and organizing skills Proficient with MS Excel Ability to handle multiple tasks, process large volumes, work well under pressure Customer service oriented and a team player Maintain accurate records Establish cooperative-working relationships with those contacted in the course of work. Working Conditions The Parts Associate mainly works in an office setting, with periods of extended sitting. Physical demands: Ability to lift 50lbs. Load/unload boxes and pack up parts. AI Use in Our Hiring Process: As part of our recruitment process, we may use artificial intelligence (AI) tools to help review applications or support parts of the screening process. All stages of the hiring process are subject to human review, oversight, and final approval. While AI‑supported tools may assist in certain steps, they do not replace or determine human decision‑making. Privacy Policy: We also take privacy seriously. Any personal information collected during the hiring process is handled responsibly and in accordance with applicable privacy laws. Equal Opportunity Employer: MasonLift is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

What you’ll do

The Parts Associate manages daily department functions by processing parts orders for customers and technicians. They are also responsible for receiving deliveries, maintaining inventory records, and assisting with parts quotes.

Requirements

Candidates must have a high school diploma or equivalent and 2-5 years of relevant work experience. Proficiency in MS Excel and the ability to lift up to 50lbs are required for this role.

Benefits

• Medical insurance • Dental insurance • Vision insurance • Disability coverage • Life insurance • Paid sick days • RRSP match • Vacation • Training program

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Data entry · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Parts ordering
• Customer service
• Inventory management
• MS Excel
• Communication
• Planning and organizing
• Data entry
• Material handling equipment knowledge
• Problem solving
• Teamwork
• Material Handling Equipment
• Lifting Ability
• Planning
• Microsoft Excel
• Customer Service
• Sales
• Material Handling
• Organizational Structure
• Loading And Unloading
• Stocks (Inventory)

Job areas

• Logistics
• Customer Service & Support
• Trades
• Manufacturing
• Administrative
• Parts Associate
• Parts Sales Representative
• Shop Sales Assistants
• Parts Salespersons