Bilingual In-Store Sales Representative

Job summary

Process walk-in and telephone orders and inquiries, sell packaged gases and welding products, and meet sales targets through customer service and upselling. Manage branch inventory, process payments and invoicing, complete reporting and end-of-period tasks, handle shipping and receiving, and help customers select products for welding applications.

Job details

Linde Canada Inc. Bilingual In-Store Sales Representative (temps plein) Ottawa, ON, Canada | req31133 The Inside Sales Representatives receive and process client walk-in or phone orders, inquiries, and / or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients. Accountable for meeting sales targets associated with Linde Canada packaged gas business. What you will enjoy doing* You will efficiently process customer orders and respond to walk-in and telephone sales inquiries In addition, you will sell gases and welding products to both walk-in and telephone customers Focus on up-selling gases and other welding products to customers in person and over the phone You shall process all cash, charge, and credit card orders, amending orders as needed for invoicing Maintain local inventory control and manage branch stock, including surplus inventory for hard goods and cylinders Complete end-of-day, week, and month processes including SOX reports, the Big 5 Report, open orders, and workbench tasks Be accountable for the shipping and receiving of customer orders and branch transfers In this role, you will assist customers with welding applications and product selection to ensure Linde products meet their requirements What makes you great* This role requires you to be fully bilingual in French and English, as you'll be supporting customers in both languages We're looking for someone with a solid understanding of welding products, gases, and industry processes. Direct industry experience is definitely an asset Customer service is a big part of the role, so we're looking for someone with a track record of putting customers first and building strong relationships You'll also have opportunities to identify additional products and solutions, so being comfortable with upselling is important Ideally, you have a high school diploma or equivalent experience, especially in industrial supplies, distribution, or a customer-facing environment You'll be working in a computer-based environment, so you should be comfortable using Microsoft Office and other business systems Safety is a top priority, so we're looking for someone who has worked in a safety-focused team environment and follows best practices This is a hands-on role at times, so you should be comfortable lifting up to 60 lbs when needed Why you will love working with us Linde is a leading global industrial gases and engineering company. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. The company serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications including production of clean hydrogen and carbon capture systems critical to the energy transition, life-saving medical oxygen and high-purity & specialty gases for electronics. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. What we offer you! At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless. At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team. This is an existing position with an annual salary range of $51, 000 – $53,000. Have we inspired you? Let´s talk about it We are looking forward to receiving your complete application. Linde has an extensive background check process which may include but is not limited to, a criminal background review, pre-employment medical, and may also include reference checks, and employment verification. Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs. We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

What you’ll do

Process walk-in and telephone orders and inquiries, sell packaged gases and welding products, and meet sales targets through customer service and upselling. Manage branch inventory, process payments and invoicing, complete reporting and end-of-period tasks, handle shipping and receiving, and help customers select products for welding applications.

Requirements

Applicants must be fully bilingual in French and English and should have knowledge of welding products, gases, and related industry processes; direct industry experience is an asset. The role calls for customer-service and upselling ability, comfort with Microsoft Office and business systems, a safety-focused approach, and the ability to lift up to 60 pounds; a high school diploma or equivalent experience is preferred.

Listed skills

• Customer service · Preferred
• Upselling · Preferred
• Inventory Control · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual French and English
• Customer Service
• Inside Sales
• Upselling
• Order Processing
• Welding Products Knowledge
• Industrial Gas Knowledge
• Inventory Control
• Cash and Credit Card Processing
• Shipping and Receiving
• Microsoft Office
• Safety Practices
• Product Selection
• Customer Relationship Building

Job areas

• Sales
• Customer Service & Support
• Retail
• Logistics
• Manufacturing

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