Order Management & Sales Support

Job summary

Lead regional order management and sales support transformation, overseeing the Order Management Center and improving processes, service, and operational performance. Analyze order and customer data, implement digital tools, standardize workflows, and support teams through training and change management.

Job details

Linde Canada Inc. Order Management & Sales Support (full time) Edmonton, AB, Canada | req33997 This role is responsible for maximizing the efficiency, profitability, and fluidity of internal operations across various order intake channels & sales support functions. Acting as a catalyst for change, this role supports the implementation of concrete and sustainable solutions in the branches, working in close collaboration with Operations Directors, Territory Managers and sales support coordinator. Their contribution is essential in building an agile, structured organization focused on continuous improvement. What you will enjoy doing* You’ll act as the regional lead for a major strategic transformation project, helping drive process improvements and operational excellence across Québec and Atlantic Canada A big part of the role is analyzing order trends, performance metrics, and customer feedback to identify opportunities to improve efficiency and service You’ll oversee the Order Management Center for the region and help ensure our order management processes run smoothly and consistently You’ll work closely with sales, customer service, and logistics teams to streamline workflows and improve the overall customer experience You’ll be the go-to person for digital transformation initiatives, helping the business adopt and optimize new tools and technologies You’ll lead the implementation and continuous improvement of tools like OrderGPT, EmailGPT, eCommerce solutions, and other digital platforms You’ll help standardize ordering and sales support processes across Canada while driving ongoing improvements in dispute resolution and customer support As changes are introduced, you’ll guide teams through the transition by providing training, coaching, documentation, and change management support What makes you great* We’re looking for someone with a bachelor’s degree in Commerce or a related field, along with solid experience in customer service within a B2B environment Ideally, you’ll bring at least 10 years of customer service experience, including a minimum of 3 years in a leadership or management role Experience leading projects and managing organizational change would be a strong asset, as this role is focused on transformation and continuous improvement Success in this role comes from being highly focused on customer experience and finding ways to improve customer satisfaction You’ll need strong leadership skills and the ability to influence and drive change across teams, including people who may not report directly to you We’re looking for someone who is comfortable working cross-functionally and collaborating with a variety of stakeholders Strong analytical skills are important, as you'll be reviewing data, identifying trends, and using insights to help shape strategy and decision-making Overall, this role is a great fit for someone who enjoys combining customer service, process improvement, technology, and leadership to drive meaningful business results Why you will love working with us Linde is a leading global industrial gases and engineering company. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. The company serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications including production of clean hydrogen and carbon capture systems critical to the energy transition, life-saving medical oxygen and high-purity & specialty gases for electronics. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. What we offer you! At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless. At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team. Have we inspired you? Let´s talk about it We are looking forward to receiving your complete application. Linde has an extensive background check process which may include but is not limited to, a criminal background review, pre-employment medical, driver’s license and abstract review, and may also include reference checks, employment and education verification. Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs. We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

What you’ll do

Lead regional order management and sales support transformation, overseeing the Order Management Center and improving processes, service, and operational performance. Analyze order and customer data, implement digital tools, standardize workflows, and support teams through training and change management.

Requirements

A bachelor’s degree in Commerce or a related field and substantial B2B customer service experience are sought, ideally including at least 10 years in customer service and three years in a leadership or management role. The role also calls for strong leadership, analytical, project and change management, customer experience, and cross-functional collaboration skills.

Listed skills

• Customer service · Preferred
• Leadership · Preferred
• Project management · Preferred
• Change Management · Preferred
• Process Improvement · Preferred
• Operational Excellence · Preferred
• Data analysis · Preferred
• Cross-Functional Collaboration · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• B2B Customer Support
• Leadership
• Project Management
• Change Management
• Process Improvement
• Operational Excellence
• Data Analysis
• Trend Analysis
• Customer Experience
• Cross-Functional Collaboration
• Stakeholder Management
• Digital Transformation
• Order Management
• Dispute Resolution
• Training and Coaching

Job areas

• Management & Leadership
• Customer Service & Support
• Sales
• Logistics
• Data & Analytics

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