Retail Store Manager - Upper Canada Mall

Job summary

The Retail Store Manager is responsible for overseeing daily boutique operations, driving corporate sales, and managing store profitability. They also lead staff recruitment, training, performance management, and ensure high standards of merchandising and customer service.

Job details

We are looking for an enthusiastic and keen individual to fill the role of Retail Store Manager for our Lindt store in the Upper Canada Mall location. The ideal candidate must possess strong communication skills and a passion for sales and merchandising. Key Responsibilities: Management of the daily operations of Lindt Retail Boutique Responsible for generating and driving corporate sales Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines Monitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer service Recruitment, interviewing and hiring of Retail Sales Associates Supervision of store employees to maximize customer service, sales and profit Training of sales techniques and product knowledge Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention Daily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administration Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses On-going performance management of staff, assist in the preparation and delivery of employee performance reviews Maintain store merchandising presentation to company standards Maintain high standards for cleanliness and food/product safety Cash handling, inventory ordering and related retail administrative duties Qualifications: Excellent customer service skills Post secondary education preferred Sales oriented, able to develop/build business 2-5 years of retail management experience Good time management habits Strong oral and written communication abilities Previous experience in a merchandising or presentation capacity A history of going above and beyond to provide exceptional customer service A talent for sales and selling A passion for chocolate! Additional Criteria: A history of going above and beyond to provide exceptional customer service A talent for sales and selling A passion for chocolate! Rewards Package The standard hiring range for this role is $56-$70K CAD per annum with a 15% performance-based bonus. The final agreement upon salary may vary based on market location and factors such as job-related knowledge, skills and experience. We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following: Health and Dental Plan Retirement Savings Plan Employee Assistance Program Corporate Gym Discount Rates Wellness Program Chocolate! We thank all those who have applied, however, only selected candidates will be contacted. Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for an existing position. Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents. #RETAIL #LI-LINDTCA #LI-AJ1

What you’ll do

The Retail Store Manager is responsible for overseeing daily boutique operations, driving corporate sales, and managing store profitability. They also lead staff recruitment, training, performance management, and ensure high standards of merchandising and customer service.

Requirements

Candidates should have 2-5 years of retail management experience and strong communication skills. A post-secondary education is preferred, along with a proven ability to drive sales and manage inventory.

Benefits

• Health and Dental Plan • Retirement Savings Plan • Employee Assistance Program • Corporate Gym Discount Rates • Wellness Program • Product Samples

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Cash handling · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Management
• Sales Management
• Merchandising
• Customer Service
• Inventory Management
• Staff Supervision
• Performance Management
• Cash Handling
• Loss Prevention
• Communication Skills
• Time Management
• Recruitment
• Training
• Business Development
• Product Knowledge
• Sales Receipts
• Accountability
• Administrative Functions
• Accounting
• Management
• Cleanliness
• Communication
• Employee Assistance Programs
• Employee Performance Management
• Sales
• Selling Techniques
• Leadership
• Innovation
• Operations
• Safety Standards
• Retail Sales
• Writing
• Enthusiasm

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Food & Beverage
• Retail Store Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Retail Sales Workers