Représentant au service à la clientèle (Bilingue)

Job summary

The representative will handle customer service tasks such as order processing, invoicing, and resolving customer inquiries. They will also collaborate with warehouse and operations teams to manage inventory and coordinate product availability.

Job details

Horaire : du lundi au vendredi, de 8 h à 16 h 30 Le poste est actuellement en télétravail, mais pourrait éventuellement évoluer vers un mode de travail hybride ou en présentiel. Exécuter des tâches de service à la clientèle telles que le traitement des commandes, le suivi de la disponibilité des produits et la gestion des demandes ou problèmes des clients de manière rapide et efficace. PRINCIPALES RESPONSABILITÉS Émettre et vérifier les factures et comptes avec précision et dans les délais Vérifier l’exactitude des réceptions entrantes Développer et maintenir des relations clients de manière professionnelle Générer des rapports clients selon la demande (par ex. rapports hebdomadaires ou mensuels sur les retards ou factures) Coordonner la disponibilité des produits et le planning des quarts de travail avec l’équipe d’entrepôt Collaborer avec les opérations pour les demandes spéciales des clients; accélérer le traitement si nécessaire Servir de premier point de contact pour résoudre les problèmes des clients Maintenir et classer la documentation de manière organisée et complète Collaborer avec les équipes Inventaire et Opérations pour rechercher les écarts ou erreurs d’inventaire EXIGENCES MINIMALES (CONNAISSANCES, COMPÉTENCES, APTITUDES) Diplôme d’études secondaires ou équivalent (GED), selon l’établissement Excellentes compétences en communication écrite et orale en anglais et en français (obligatoire) Excellentes compétences organisationnelles, capacité à gérer plusieurs tâches et à prioriser la charge de travail Maîtrise des outils informatiques, y compris la suite Microsoft Office Capacité à soulever un minimum de 9 kg (20 lb); le poids peut varier selon l’établissement Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off. Privacy Notice (French Version) Avis de Confidentialité (Version Française) (English version linked at the bottom of the page)

What you’ll do

The representative will handle customer service tasks such as order processing, invoicing, and resolving customer inquiries. They will also collaborate with warehouse and operations teams to manage inventory and coordinate product availability.

Requirements

Candidates must have a high school diploma or equivalent and possess excellent written and verbal communication skills in both English and French. Proficiency in Microsoft Office and the ability to lift up to 9 kg are also required.

Benefits

• Medical insurance • Dental insurance • Basic life insurance • Disability insurance • RRSP matching • Paid time off

Listed skills

• Time management · Preferred
• French · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Inventory management · Preferred
• invoicing · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order processing
• Bilingualism
• English
• French
• Invoicing
• Data entry
• Microsoft Office
• Inventory management
• Communication
• Organizational skills
• Time management
• Problem solving
• Workplace Inclusivity
• Time Off Management
• Planning
• English Language
• French Language

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Manufacturing
• Unclassified
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives