Customer Care Representative

Job summary

The Customer Care Representative is responsible for processing customer orders, verifying accounts, and maintaining professional relationships with clients. They also coordinate product availability with the warehouse team and serve as the primary point of contact for resolving customer issues.

Job details

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner. KEY DUTIES AND RESPONSIBILITIES Invoice and verify accounts accurately and in a timely manner Verify inbound receipts for accuracy Develop and maintain customer relationships in a professional manner Generate customer reports per customer request (i.e. weekly, monthly late/bill reports) Coordinate availability of product and schedule for daily shifts with warehouse team Coordinate with Operations on special client requests; expediting when necessary Serve as first point of contact to resolve customer issues Maintain and file documentation in organized and comprehensive way ADDITIONAL DUTIES AND RESPONSIBILITIES Partner with Inventory and Operations to research inventory discrepancies and misplacements MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES) High School diploma or GED may be required depending on facility Excellent verbal and written communication skills; English may be required Excellent organizational skills, including ability to multi-task and prioritize workload Proficient computer skills, including Microsoft Office Suite May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off. Privacy Notice (French Version) Avis de Confidentialité (Version Française) (English version linked at the bottom of the page)

What you’ll do

The Customer Care Representative is responsible for processing customer orders, verifying accounts, and maintaining professional relationships with clients. They also coordinate product availability with the warehouse team and serve as the primary point of contact for resolving customer issues.

Requirements

Candidates are required to have excellent verbal and written communication skills, strong organizational abilities, and proficiency in Microsoft Office Suite. A High School diploma or GED may be required, and the ability to lift at least 20 lbs is necessary.

Benefits

• Medical insurance • Dental insurance • Basic life insurance • Disability insurance • RRSP matching • Paid time off

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Documentation · Preferred
• Reporting · Preferred
• Multi-Tasking · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order processing
• Account verification
• Relationship management
• Reporting
• Inventory management
• Communication skills
• Organizational skills
• Multi-tasking
• Microsoft Office Suite
• Problem solving
• Documentation
• Workplace Inclusivity
• Professionalism
• Organizational Skills
• Time Off Management
• Research
• Customer Service
• Communication
• Computer Literacy
• English Language
• French Language
• Warehousing
• Invoicing
• Microsoft Office
• Multitasking
• Operations
• Prioritization
• Customer Inquiries

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Customer Care Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives