Client Solutions Receptionist

Job summary

The Client Solutions Receptionist is responsible for managing incoming calls, triaging inquiries, and providing a positive first point of contact for potential clients. They also support the team with administrative tasks, calendar bookings, and accurate logging of client information in the firm's management software.

Job details

Who We Are At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We’ve been recognized as a Canadian Top Employer and as one of Canada’s Most Admired Corporate Cultures and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients. By joining Litco Law, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients, team members, and community. Who You Are Have 0–2 years of experience in reception, administrative, hospitality, retail, customer service, or another client-facing role Hold a high school diploma (required); post-secondary education in a related field is not required but considered an asset Experience with case management systems such as Lead Docket or Filevine is considered an asset Demonstrate strong proficiency with MS Suite applications (Word, Excel, Outlook, Teams, and PowerPoint) Are fluent in English with strong written and verbal communication, excellent interpersonal skills, and sound judgement Can maintain strict confidentiality and safeguard sensitive information Work efficiently under pressure, adapting to changes and interruptions while meeting deadlines Learn new systems quickly and apply them effectively Have exceptional attention to detail and strong organizational skills, with a track record of responsiveness and meeting measurable outcomes Are open to learning and receptive to constructive feedback Are able to successfully pass a criminal and background record check How You’ll Make a Difference Our clients are our number one priority at Litco Law, and we are always striving to find new ways to support their needs. The Client Solutions Receptionist team is responsible for making that first connection with potential clients and ensuring that every interaction with us is positive right from day one. Answer all incoming calls promptly on a multi-line phone system so no call is missed Triage inquiries and direct current clients and external partners to the correct desk Field initial calls from potential clients, gathering basic demographic, injury, and incident details to route them appropriately Support Client Solutions Specialists with calendar bookings and information gathering Accurately log all incoming client calls in the firm's file management software, flagging issues or follow-ups for the team Support other departments and team members with client communications and administrative tasks as needed Help potential clients find a solution to their problem, even when it's not one the firm offers Deliver exceptional client service on every call to build trust and confidence in the firm What We Offer At Litco Law, we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include… High-performance culture – You can be a dreamer, and you’re not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact. Learning and development opportunities – We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow. Freedom and responsibility – We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation. 100% company-funded benefits – The well-being of our team members always comes first. Dental, vision, employee assistance, health spending account, you name it – we cover it. In-house book club – We get paid to read! At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development. Flexibility – Yes, the rumours are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office. Check out our Careers website here to learn more. We Are Growing Fast. Join Us. Litco Law provides a home for the mountain climbers, dreamers, and hardworking people who want to make a difference in the world. We offer multiple locations, state-of-the-art technology to support our clients and team members, and a workplace culture like no other. Join us today.

What you’ll do

The Client Solutions Receptionist is responsible for managing incoming calls, triaging inquiries, and providing a positive first point of contact for potential clients. They also support the team with administrative tasks, calendar bookings, and accurate logging of client information in the firm's management software.

Requirements

Candidates must have 0-2 years of experience in a client-facing or administrative role and hold a high school diploma. Proficiency in MS Suite applications and strong communication skills are required, along with the ability to pass a criminal and background record check.

Benefits

• 100% company-funded benefits • Dental insurance • Vision insurance • Employee assistance program • Health spending account • Unlimited paid vacation • Learning and development opportunities • In-house book club

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Teams · Preferred
• Microsoft Excel · Preferred
• case management · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Reception
• Administrative support
• Multi-line phone system
• Communication
• Interpersonal skills
• Attention to detail
• Organizational skills
• MS Suite
• Word
• Excel
• Outlook
• Teams
• PowerPoint
• Case management
• Data entry
• Multi-Line Phone Systems
• Hybrid Model
• Productivity Improvement
• Constructive Feedback
• Organizational Skills
• Ability To Meet Deadlines
• Administrative Functions
• Information Gathering
• Microsoft Excel
• Customer Service
• Confidentiality
• English Language
• File Management
• Interpersonal Communications
• Microsoft Outlook
• Microsoft PowerPoint
• Relationship Building
• Telecommuting
• Triage
• Verbal Communication Skills
• Case Management Systems
• Detail Oriented

Job areas

• Legal
• Customer Service & Support
• Administrative
• Client Services/Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks