Customer Success Operator

Job summary

Serve as the primary partner for sports clubs in Finland and Sweden, advising them on ticketing, CRM, loyalty programs, in-venue sales, and effective use of the platform. Coordinate technical issues and product improvements, lead training and strategy sessions, identify growth opportunities, and represent customer needs internally.

Job details

En plattform Plattform Biljettlösning CRM Marknadsföring Om Liveday Karriär Event Press Kontakta Logga in Boka demoLogga in Customer Success Operator Plats Finland (Hybrid or remote possible) Anställningstyp Full-time Sista Ansökningsdag May 11th Om oss Liveday är ett snabbväxande bolag med en vision om att skapa innovation som förhöjer den personliga arenaupplevelsen, unikt designad för varje fans. Det gör vi genom att tillhandahåller nästa generations biljettsystem som hjälper idrottsklubbar att kombinera försäljning från flera kategorier i samma checkout. Lösningen är marknadens mest innovativa och ger klubbar verktyget och kraften att öka sina intäkter genom att erbjuda bättre och kundanpassade arenabesök, tillsammans med en effektiv och personlig kommunikation med besökaren. Customer Success Operator at Liveday Help shape the future of the live sports experience – with top clubs across Finland and Sweden. Are you passionate about sports, tech and customer relationships? Do you want to work with some of the Nordics' most well-known sports clubs and take the live sporting experience to the next level? At Liveday, we're now looking for a Customer Success Operator to help shape how fans engage with clubs – from ticketing to merch, and everything in between. About Liveday Liveday is a full-service provider of arena sales solutions for professional sports clubs. Our all-in-one platform powers everything around game day – ticketing, PoS cash registers, hospitality, merchandise and CRM – seamlessly integrated to one platform to maximize both fan experience and clubs' revenues. We already work with some top-tier clubs in Sweden and Finland – and we're growing fast. That's why we're now looking for someone who can build long-term relationships and help our clubs fully succeed with the Liveday platform. The role – your everyday as a Customer Success Operator As a Customer Success Operator, you'll become the main partner for clubs after onboarding. Your job is to help them get the most out of Liveday – whether it's optimizing ticketing strategies, in-venue sales, fan engagement or CRM usage for marketing purposes. You Will Be the primary contact for clubs in both Finland and Sweden. Advise clubs on ticketing strategy, CRM, loyalty programs and in-venue sales. Ensure optimal use of all platform modules – including ticketing, POS, hospitality and merchandise. Coordinate technical questions and improvements with our development team. Lead workshops, training sessions and strategy meetings – both online and on-site. Identify new opportunities and support business growth for your clients. Be a strong internal voice for your customers and influence product development. We Believe That You Have experience in Customer Success, Account Management or similar client-facing roles – ideally within SaaS, sports, events or retail. Speak and write fluently in Finnish, Swedish and English – all three are required. Are interested in sports, tech and business development – and understand the club environment. Feel comfortable speaking with both end users and C-level stakeholders. Are self-driven, structured and solution-oriented. Understand digital platforms, customer data and integrations. Have availability to travel sometimes. What You'll Get At Liveday A key role in a fast-growing sports tech company. The opportunity to work with some of the most well-known sports clubs in the Nordics. A flexible work setup – fully remote. Flexible work hours – requires some evening and weekend availability. A driven and collaborative team with a strong internal culture. Competitive salary and benefits. Real influence – on both the customer experience and how we grow as a company. Ready to take the next step? Sounds like the right fit for you? Apply today and become part of our journey as we take the live sports experiences to new heights – together with clubs across Finland and Sweden. Got questions about the role? Reach out – we'd love to tell you more! We kindly ask to send the applications in English by May 11th and include your salary expectations. Contact information: janne.vilhunen@liveday.fi Så ansöker du Skicka din ansökan inklusive ditt CV och personligt brevhello@liveday.se. Adress Redaregatan 48, 252 36 Helsingborg Kontakt +46 101 385 482hello@liveday.se En plattformBiljetter.CRMMarknadsföring Om LivedayKarriärPressKontakt © 2026 Liveday. Alla rättigheter förbehållna. IntegritetspolicyAnvändarvillkorCookieinställningar

What you’ll do

Serve as the primary partner for sports clubs in Finland and Sweden, advising them on ticketing, CRM, loyalty programs, in-venue sales, and effective use of the platform. Coordinate technical issues and product improvements, lead training and strategy sessions, identify growth opportunities, and represent customer needs internally.

Requirements

Experience in customer success, account management, or a similar client-facing role is expected, ideally in SaaS, sports, events, or retail. Fluency in Finnish, Swedish, and English is required, along with an interest in sports and technology, strong communication and organizational skills, familiarity with digital platforms, customer data and integrations, and willingness to travel occasionally.

Benefits

• Flexible Work Setup
• Flexible Work Hours
• Competitive Salary
• Benefits

Listed skills

• Account Management · Preferred
• Client Relationship Management · Preferred
• CRM · Preferred
• Training · Preferred
• Business development · Preferred
• Integrations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Success
• Account Management
• Client Relationship Management
• Ticketing Strategy
• CRM
• Loyalty Programs
• In-Venue Sales
• Platform Optimization
• Stakeholder Communication
• Workshop Facilitation
• Training
• Business Development
• Customer Advocacy
• Digital Platforms
• Customer Data
• Integrations

Job areas

• Customer Service & Support
• Sales
• Technology
• Sports & Recreation
• Marketing

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