Customer Service and order Desk Associate

Job summary

Process customer orders, respond to order-related inquiries, and prepare documentation associated with deliveries. Coordinate customer requests, track order status, and inform existing customers about specials, promotions, and new products by telephone.

Job details

We are seeking a detail-oriented individual for Customer Service and Order Desk Associate. This position is responsible for processing orders, receiving and acting on general enquiries regarding the orders and processing documentation resulting from the deliveries. In addition to these duties, the Customer Service Representative will also be responsible for coordinating customer requests and tracking order status on an ongoing basis. The successful candidate will possess exceptional customer service, strong computer skills including MSOffice and data entry with organizational skills. 1-2 years of order desk experience is preferred. This position is based in Richmond BC. Requirements · Post-secondary education · 1-2 years of strong telephone and customer service experience · Well organized, time-efficient and detail-oriented. · Excellent and accurate verbal and written communication skills in English · Ability to develop strong business relationships and increase sales via telephone by informing existing customers of specials, promotions and new products. · Strong attention to detail and accuracy · Ability to be diplomatic, maintain high integrity and honesty. · Ability to work independently as well as part of a team. · Proficiency in Microsoft Office applications. · E-commerce platform and CSM knowledge preferred

What you’ll do

Process customer orders, respond to order-related inquiries, and prepare documentation associated with deliveries. Coordinate customer requests, track order status, and inform existing customers about specials, promotions, and new products by telephone.

Requirements

Post-secondary education and 1–2 years of telephone and customer service experience are required; order desk experience is preferred. Candidates should be organized, detail-oriented, accurate, proficient with Microsoft Office, and able to communicate effectively in English, build customer relationships, and work independently or as part of a team.

Listed skills

• Time management · Preferred
• Order tracking · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• telephone communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order Processing
• Customer Service
• Telephone Communication
• Order Tracking
• Data Entry
• Microsoft Office
• Written Communication
• Verbal Communication
• Organization
• Attention to Detail
• Time Management
• Sales
• Relationship Building
• E-Commerce Platforms
• Customer Management Systems
• Teamwork

Job areas

• Customer Service & Support
• Sales
• Administrative