Night Auditor

Job summary

The Night Auditor is responsible for providing efficient guest services including check-in, check-out, and switchboard operations. They also manage the balancing and closing of the business day for all resort departments.

Job details

Living Water Resorts is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. Should you require accommodation in relation to any of the materials or processes used during the recruitment and selection process, please notify Human Resources. Living Water Resorts will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner. The Night Auditor represents the resort in a friendly, courteous and helpful manner, ensuring efficient, responsive customer service at all times. The Night Auditor provides check in/check out, reservation & switchboard service for guests, and is knowledgeable and provides information on the many facets of resort operations, facilities, special events or activities. The Night Auditor is responsible for balancing and closing of the business day for all Departments. DUTIES INCLUDE: 1. Demonstrates through their own behaviour the Service Culture Standards of Living Water Resorts in providing a fun and caring environment for our guests / members and fellow team members which in turn will create special memories. 2. Will greet guests in a friendly, professional manner ensuring expedient/efficient service is given. 3. Answers questions and enquiries from guests and homeowners, by both phone and in person. 4. Provide efficient and friendly check in/check out, guests of the hotel, suites, condos and timeshare and encourages return visit. 5. Is fully knowledgeable of Living Water Resorts and local area facilities, activities or special events and encourage guest participation. 6. Aware of room/suite types and amenities for the assigning of rooms to guests. 7. Authorization of credit cards, accurate cash handling skills and accounting and adheres to resort credit policy. 8. Posting of charges to guest accounts, amends errors on guest folios. 9. Follow up on special requests from guests and ensure that needs are met. 10. Communicate pertinent information to supervisors or Front Office Manager of any potential problems or guest concerns. 11. Cash handling of float and administration of guest folios. 12. Ensure guests depart the resort satisfied or try to correct any issues before they leave the resort. 13. Answer reservations pleasantly and promptly, offering thorough but concise information regarding hotel rooms, suits and condos as well as other general enquiries regarding restaurant, lounge, facilities, recreation or special activities. Knowledgeable on all room rates and packages. 14. Responsible for Switchboard duties including the pleasant answering of the telephone and dispatching of calls. To be familiar with telephone extensions and key employee names. Qualifications • High School diploma • Computer literacy • Excellent Customer Skills • Professional attitude and appearance Working Conditions • Works inside year round • Must be able to walk and stand for an average of 8 hours per shift • Must be able to work flexible hours including early mornings, evenings, weekends and holidays Systems Used • RDP Resort Data Processing • Microsoft Word/Excel • Five Star • Squirrel

What you’ll do

The Night Auditor is responsible for providing efficient guest services including check-in, check-out, and switchboard operations. They also manage the balancing and closing of the business day for all resort departments.

Requirements

Candidates must possess a high school diploma and demonstrate computer literacy. Excellent customer service skills and a professional attitude are required for this role.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Accounting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cash Handling
• Switchboard Operation
• Reservation Management
• Accounting
• Credit Card Authorization
• Communication
• Problem Solving
• Computer Literacy
• RDP Resort Data Processing
• Microsoft Word
• Microsoft Excel
• Five Star
• Squirrel
• Professionalism
• Auditing
• Data Processing
• Front Office
• Operations
• Restaurant Operation
• Remote Desktop Protocol (RDP)
• Reservations
• Balancing (Ledger/Billing)
• Greeting Customers
• Customer Complaint Resolution

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Finance & Accounting
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks