Représentant Service à la Clientele

Job summary

The representative is responsible for providing high-quality customer service by managing inquiries, price quotes, and purchase requests via phone and email. They must maintain accurate documentation and communicate effectively with distribution centers to ensure customer needs are met.

Job details

Rejoignez la famille LKQ ! Nous recherchons des personnes motivées pour rejoindre notre équipe chez LKQ . Avec des opportunités de croissance, des avantages sociaux compétitifs et un environnement de travail agréable, LKQ est l'endroit idéal. Postulez maintenant et faites le premier pas vers une carrière enrichissante ! Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems. Essential Job Duties Provide quality customer service. Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services. Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries. Ensure the company establishes and maintain constant communication with customers. Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries. May require an understanding of eBay and eCommerce sites. May generate sales/buys from online leads. Provide customers with a better solution when available, and assist our customers in finding the products they need. Perform all tasks to specified standards and metrics on a consistent basis. Assume other duties as assigned. Supervisory Responsibilities Not responsible for supervising employees. Minimum Requirements Education & Experience High School Diploma/GED Preferred Requirements Associate's Degree Sales or customer service experience, especially in a call center environment. Bi-Lingual, English & Spanish or English & French. Knowledge/Skills/Abilities Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. Frequent use of Outlook, Word, Excel, graphics, etc. Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures. Decisions generally affect own job or assigned functional area. Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction. Prioritize assigned and routine tasks. Handle appropriately. No additional competencies required. Essential Physical Demands/Work Environment Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently. Travel may be required periodically, including overnight stays (contingent on position requirements). Must be able to lift up to 50 pounds. Rejoignez-nous pour un parcours professionnel passionnant avec des personnes positives et motivées.

What you’ll do

The representative is responsible for providing high-quality customer service by managing inquiries, price quotes, and purchase requests via phone and email. They must maintain accurate documentation and communicate effectively with distribution centers to ensure customer needs are met.

Requirements

Candidates must have a High School Diploma or GED, with an Associate's degree preferred. Previous experience in sales or a call center environment is required, along with proficiency in basic office software and strong communication skills.

Benefits

• Competitive benefits

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Documentation · Preferred
• Inventory management · Preferred
• Sales · Preferred
• Microsoft Outlook · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Data entry · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Product knowledge
• Communication
• Documentation
• Price quoting
• Inventory management
• Sales
• E-commerce
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Data entry
• Problem solving
• Bilingualism
• Invoicing
• English Language
• Product Knowledge
• Prioritization
• French Language
• Customer Service
• Arithmetic
• Call Center Experience
• Spanish Language
• Business Systems
• Lifting Ability
• Telephone Skills

Job areas

• Customer Service & Support
• Sales
• Logistics
• Retail
• Unclassified
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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