Sales Support Specialist

Job summary

The Sales Support Specialist is responsible for managing customer purchase orders, ensuring accuracy, and coordinating with operations and logistics. They also serve as a primary point of contact for key accounts to resolve issues, communicate order status, and support sales team administrative needs.

Job details

Key Responsibilities: Order Entry & Management Enter and process customer purchase orders accurately and in a timely manner. Ensure all order details are correct and comply with internal guidelines and customer requirements. Work closely with operations and logistics to monitor order status and shipping timelines. Account Management Support Serve as a point of contact for key accounts to assist with questions, issues, or updates related to orders. Track order progress, proactively notifying customers and sales leadership of any issues or changes. Communication of Changes or Delays Promptly communicate out-of-stock items, substitutions, shipping delays, or other fulfillment issues to customers and sales directors. Proactively request extensions on Purchase Orders as needed, maintaining a professional and solution-focused tone. Sales Team Collaboration Partner with National Sales Directors to support daily administrative needs and help drive sales initiatives. Prepare order summaries, status updates, and issue logs for regular sales check-ins or account meetings. Customer Service Follow up with customers on post-order inquiries, backorders, and order changes. Help ensure a positive customer experience through attentive, timely, and professional support. Develop a strong working knowledge base for the entire range of Ampersand Brands products. Process Improvement Identify and suggest improvements to processes that enhance order accuracy, reduce errors, or improve customer experience. Qualifications: 2+ years in sales support, customer service, or order entry role (experience in wholesale, consumer goods, or similar industry is a plus). Strong working knowledge of order entry systems (e.g., NetSuite, Sage, MarketTime, Faire Marketplace, TrueCommerce, QuickBooks, or other ERP/CRM platforms). Excellent written and verbal communication skills. Highly organized with great attention to detail. Able to manage multiple priorities with professionalism and a sense of urgency. Collaborative team player who thrives in a fast-paced environment. Preferred: Experience working with national accounts or supporting remote sales teams. Familiarity with wholesale order forms, purchase orders, and retail compliance standards. Knowledge of lead times, inventory management, and logistics tracking. WHY US, WHY NOW We’re two beloved brands with deep roots and ambitious plans. This role is central to shaping how we show up online, connect with customers, and build the future of thoughtful gifting. Come help us craft something truly sweet. Location & Schedule We offer a hybrid work environment, with on-site presence required four days per week.

What you’ll do

The Sales Support Specialist is responsible for managing customer purchase orders, ensuring accuracy, and coordinating with operations and logistics. They also serve as a primary point of contact for key accounts to resolve issues, communicate order status, and support sales team administrative needs.

Requirements

Candidates must have at least 2 years of experience in sales support, customer service, or order entry roles. Proficiency in ERP/CRM systems and strong organizational and communication skills are required.

Listed skills

• Account Management · Preferred
• Customer service · Preferred
• Logistics · Preferred
• Inventory management · Preferred
• ERP systems · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Administrative Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order Entry
• Account Management
• Customer Service
• Logistics
• Inventory Management
• NetSuite
• Sage
• MarketTime
• Faire Marketplace
• TrueCommerce
• QuickBooks
• ERP Systems
• CRM Platforms
• Communication
• Attention To Detail
• Administrative Support
• Customer Experience Improvement
• Sales Support
• Sales Leadership
• Professionalism
• Customer Relationship Management
• Management
• Enterprise Resource Planning
• Sales
• Sales Tax
• Netsuite
• Operations
• QuickBooks (Accounting Software)
• Verbal Communication Skills
• Wholesaling
• Process Improvement
• Solutions Focused
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Administrative
• Logistics
• Retail
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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