Sales and Rental Associate

Job summary

Help customers select and rent musical instruments and gear by identifying their needs, recommending suitable products and services, and demonstrating product features. Handle calls and order follow-ups, resolve customer issues, maintain product knowledge, merchandise the store, and assist with meetings, training, maintenance, and warehouse duties.

Job details

Title Sales and Rental Associate Department All Departments Hours Full-time permanent Availability Required Weekdays, Weeknights & Weekends Location 3313 Danforth Avenue Toronto (Danforth), ON Job Description Help our customers through the selling and renting of musical instruments and gear Define the individual needs of every customer and match those needs with the right combination of our products and services Demonstrate recommended products to customers and explain their features and benefits Answer telephone calls in a timely and professional manner Follow up on product orders with customers and suppliers Use our common sense approach with customers to troubleshoot and solve problems Maintain in-depth and current knowledge of our products, policies and procedures Attend weekly staff meetings and periodic training sessions Merchandise store to create an inviting environment for customers to shop Participate in store maintenance, warehouse duties, and other related tasks Job Requirements Must be a musician who plays at least one instrument Must be able to work weekdays, weeknights and weekends Excellent verbal communication skills Positive attitude and steady composure Proven strong work ethic and commitment High levels of energy and enthusiasm Ability to lift and carry large boxes Ability to excel in a fast-paced environment Ability to recommend solutions in a confident and assertive manner Good organizational skills and attention to detail Previous experience in retail or sales is an asset

What you’ll do

Help customers select and rent musical instruments and gear by identifying their needs, recommending suitable products and services, and demonstrating product features. Handle calls and order follow-ups, resolve customer issues, maintain product knowledge, merchandise the store, and assist with meetings, training, maintenance, and warehouse duties.

Requirements

Must play at least one musical instrument, be available on weekdays, weeknights, and weekends, and demonstrate strong communication, a positive attitude, energy, and a reliable work ethic. Must be able to lift large boxes and work in a fast-paced environment; retail or sales experience is an asset.

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Teamwork · Preferred
• Physical stamina · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Product Demonstration
• Verbal Communication
• Problem-Solving
• Product Knowledge
• Organization
• Attention To Detail
• Merchandising
• Teamwork
• Musical Instrument Proficiency
• Physical Stamina

Job areas

• Retail
• Sales
• Customer Service & Support

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