Sales and Rental Associate

Job summary

Help customers select, purchase, and rent musical instruments and gear by identifying their needs, recommending suitable products and services, and demonstrating product features. Handle customer and supplier follow-ups, answer calls, troubleshoot issues, maintain product knowledge, and contribute to store merchandising, maintenance, warehouse duties, and team training.

Job details

Title Sales and Rental Associate Department Brass, Woodwinds and Orchestral Strings Hours Full-time permanent Availability Required Weekdays, Weeknights & Weekends Location 368 Terminal Avenue Vancouver, BC Job Description Help our customers through the selling and renting of musical instruments and gear Define the individual needs of every customer and match those needs with the right combination of our products and services Demonstrate recommended products to customers and explain their features and benefits Answer telephone calls in a timely and professional manner Follow up on product orders with customers and suppliers Use our common sense approach with customers to troubleshoot and solve problems Maintain in-depth and current knowledge of our products, policies and procedures Attend weekly staff meetings and periodic training sessions Merchandise store to create an inviting environment for customers to shop Participate in store maintenance, warehouse duties, and other related tasks Job Requirements Must be a musician who plays at least one instrument Must be able to work weekdays, weeknights and weekends Excellent verbal communication skills Positive attitude and steady composure Proven strong work ethic and commitment High levels of energy and enthusiasm Ability to lift and carry large boxes Ability to excel in a fast-paced environment Ability to recommend solutions in a confident and assertive manner Good organizational skills and attention to detail Previous experience in retail or sales is an asset

What you’ll do

Help customers select, purchase, and rent musical instruments and gear by identifying their needs, recommending suitable products and services, and demonstrating product features. Handle customer and supplier follow-ups, answer calls, troubleshoot issues, maintain product knowledge, and contribute to store merchandising, maintenance, warehouse duties, and team training.

Requirements

Must play at least one musical instrument and be available to work weekdays, weeknights, and weekends. Candidates should have strong communication and organizational skills, a positive attitude, a strong work ethic, energy, composure, the ability to lift large boxes, and confidence recommending solutions; retail or sales experience is an asset.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Physical stamina · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Musical Instrument Knowledge
• Sales
• Rental Sales
• Customer Needs Assessment
• Product Demonstration
• Verbal Communication
• Customer Service
• Problem-Solving
• Product Knowledge
• Organization
• Attention to Detail
• Merchandising
• Teamwork
• Physical Stamina
• Working in a Fast-Paced Environment

Job areas

• Retail
• Sales
• Customer Service & Support

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