Tenant Support Worker

Employment Status Temporary - Full TimeHeader We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca Location Baird Blackstone BuildingDays and Hours of work Tuesday through SaturdayShift times will be 15:00 – 23:00 Hours Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change with two weeks’ notice Probationary/qualifying period will be 488 hours with mid and end point reviews Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours Salary $33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement) Job Summary The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement. Job Duties Will participate in tenant intakes, and provide support services and assessments Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis Complete required paperwork and maintain statistical and evaluative data Assist with volunteers and practicum students on site Some external work is likely to occur; use of an automobile may, at times, be useful Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted Responsible for complying with and contributing to all aspects of health and safety program This role requires the ability to maintain a clean-shaven area where a respirator seal contacts the face and to successfully complete annual fit testing for a half-mask respirator, in alignment with WorkSafeBC and organizational safety requirements Qualifications & Competence Education, Training and Experience Diploma in Community Social Service Class 5 BC Drivers’ License (*Only if required) OFA 1 First Aid Certificate Food Safe Certificate (*Only if required) Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work. A minimum of two (2) years sobriety if having alcohol and/or drug problems. Criminal Record Clearance – Vulnerable Sector Skills and Abilities Knowledge/familiarity with related resources such as: Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc. Ability to carry out the duties of the position Ability to work independently and in cooperation with others Ability to operate related equipment Ability to communicate effectively both verbally and in writing Ability to organize and prioritize work Ability to observe and recognize changes in guests Ability to establish and maintain rapport with guests Home management skills Ability to instruct Suitability to work with disadvantaged and challenging adults in a diverse environment. Ability to analyze and resolve problems Conflict resolution and crisis intervention skills Advocacy Skills Closing Date Applications will be accepted until August 13, 2026 at 5:00pm “All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal. ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED. c. BCGEU, Shop Steward Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

The Tenant Support Worker provides direct support, education, and skills training to residents to foster independence and stability. Responsibilities include conducting intakes, developing service plans, performing crisis intervention, and managing daily tenant needs.

Candidates must hold a diploma in Community Social Service and have at least two years of related experience. Additional requirements include a valid driver's license, First Aid certification, Food Safe certification, and a clear criminal record check.

• CommunicationPreferred
• OrganizationPreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Crisis intervention
• Case management
• Conflict resolution
• Addictions support
• Mental health support
• Trauma informed practice
• Tenant intake
• Service planning
• Medication administration
• Advocacy
• Record keeping
• Harm reduction
• Communication
• Organization
• Problem solving
• Home management
• Rapport Building
• Support Services
• First Aid Certification
• Ethical Standards And Conduct
• Valid Driver's License
• Mental Health
• Management
• Conflict Resolution
• Cooperation
• Crisis Intervention
• SAP Applications
• Trauma Care

• Social Services
• Healthcare
• Security & Safety
• Support Worker
• Social / Human Services Assistant
• Social Work Associate Professionals
• Social and Human Service Assistants

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Aug 14, 2026

Posting language

English

Working hours

38 hours per week