Data Clerk

Job summary

Coordinates emergency relief coverage by contacting casual staff, updating availability records, and tracking changes and attendance. Maintains callout records, communicates with staff by phone and email, compiles information, and follows workplace health and safety requirements.

Job details

Apply now » Date: Oct 15, 2026 Location: Surrey, BC, CA Company: Lookout Housing and Health Society Employment Status Casual Header We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca Location Gateway Shelter 7 minute walk from Gateway Skytrain Station Days and Hours of work 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change with two weeks’ notice Probationary/qualifying period will be 488 hours with mid and end point reviews Salary $26.27 - 27.99 depending upon applicants' length of seniority (as per the Collective Agreement) Job Summary The Data Clerk - Callout worker reports to the Site Manager or designate and works in conjunction with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Data Clerk-Callout worker carries out a variety of duties such as word processing, correspondence – phone and electronic, schedule and report tracking, typing, facilitating callouts and call recording, maintaining records of casual employees and answering general inquiries related to programs and policies. This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face. Job Duties Receives requests for emergency relief coverage, allocates and calls in relief staff to fill vacancies resulting from unfilled positions, in accordance with Lookout’s Casual Availability Policy and Procedure and the Collective Agreement Inputs casual availability updates into employee database (Success Factors) and tracks any changes by running reports and notifying Site Manager or designate Performs record management such as call records and attendance records as related to casual staff Corresponds to staff directly during telephone callouts and conversations as well as corresponds electronically through email Gathers and compiles information as required Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted Responsible for complying with and contributing to all aspects of health and safety program Qualifications & Competence Education, Training and Experience Grade 12 diploma Office Administration Certificate OFA 1 First Aid Certificate Recent related experience of one (1) year OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work. A minimum of two (2) years sobriety if having alcohol and/or drug problems. Criminal Record Clearance – Vulnerable Sector Skills And Abilities Ability to work independently and in cooperation with others Ability to communicate effectively both verbally and in writing Ability to perform the demands of the job. Knowledge of general office procedures Ability to operate related equipment. Suitability to work with disadvantaged and challenging adults in a diverse environment. Ability to organize work Ability to type 60 wpm Ability to deal with others effectively Ability to provide work direction Ability to understand and maintain client/worker boundaries Closing Date Applications will be accepted until November 15, 2026 at 5:00 pm Apply now »

What you’ll do

Coordinates emergency relief coverage by contacting casual staff, updating availability records, and tracking changes and attendance. Maintains callout records, communicates with staff by phone and email, compiles information, and follows workplace health and safety requirements.

Requirements

Requires a Grade 12 diploma, an Office Administration Certificate, an OFA 1 First Aid Certificate, and at least one year of related experience or an equivalent combination of qualifications. Candidates must have a Vulnerable Sector Criminal Record Clearance and be able to type 60 words per minute; a minimum of two years of sobriety is required for applicants with alcohol or drug problems.

Listed skills

• Teamwork · Preferred
• written communication · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Word Processing
• Written Communication
• Verbal Communication
• Callout Coordination
• Record Management
• Report Tracking
• Typing
• General Office Procedures
• Database Updates
• Organization
• Independent Work
• Teamwork
• Work Direction
• Client-Worker Boundaries
• Health And Safety Compliance
• Respirator Fit Testing

Job areas

• Administrative
• Social Services
• Customer Service & Support
• Security & Safety

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