Program Support Worker

Job summary

The Program Support Worker manages facility operations, conducts tenant intakes, and provides ongoing support services including crisis intervention and medication administration. They also assist clients with daily living activities and maintain accurate statistical and evaluative data for the facility.

Job details

Apply now » Date: Sep 17, 2026 Location: Surrey, BC, CA Company: Lookout Housing and Health Society Employment Status Part Time - Permanent Header We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca Location ABI 91st Avenue Days and Hours of work Friday through Saturday Shift times will be 0700 - 1500 Hours Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change with two weeks’ notice Probationary/qualifying period will be 488 hours with mid and end point reviews Salary $29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement) Job Summary The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Program Support Worker carries out a variety of duties related to the operation of the facility including accepting referrals based on predetermined criteria, intake and orienting guests, providing Resource that meets the mental, developmental and/or physical disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the Resource of the guests. This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face. Job Duties Will participate in tenant intakes, and provide support services and assessments Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis Complete required paperwork and maintain statistical and evaluative data Assist with volunteers and practicum students on site Some external work is likely to occur; use of an automobile may, at times, be useful Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted Responsible for complying with and contributing to all aspects of health and safety program Qualifications & Competence Diploma in Community Social Services Minimum Grade 12 education plus two (2) years of recent related experience; or an equivalent combination of education, training, and experience Familiarity with community resources, particularly addiction, mental health, and harm reduction Must have current Occupational First Aid Level 1 Certificate Must have Class 5 driver's License, Drivers Abstract and Business Insurance Crisis Intervention Skills Training is an asset Ability to work independently or in a team setting Strong ability to manage stress and organize workload Excellent communication, writing, documentation, and organizational skills Ability to understand and maintain clientele/worker boundaries Ability to work with disadvantaged and challenging adults in a diverse environment Quick learner and self-motivated Strong physical and mental ability to perform work tasks and operate job related equipment A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use Criminal Record Clearance for the Vulnerable Sector Closing Date Applications will be accepted until September 24, 2026 at 5:00 pm Apply now »

What you’ll do

The Program Support Worker manages facility operations, conducts tenant intakes, and provides ongoing support services including crisis intervention and medication administration. They also assist clients with daily living activities and maintain accurate statistical and evaluative data for the facility.

Requirements

Candidates must possess a Diploma in Community Social Services or equivalent experience, along with a Class 5 driver's license and Occupational First Aid Level 1. The role requires familiarity with addiction and mental health resources, as well as the ability to pass a criminal record check for the vulnerable sector.

Listed skills

• First Aid · Preferred
• crisis intervention · Preferred
• interpersonal skills · Preferred
• Mental Health Support · Preferred
• case management · Preferred
• Documentation · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Crisis Intervention
• Case Management
• Addiction Support
• Mental Health Support
• Harm Reduction
• First Aid
• Documentation
• Communication Skills
• Organizational Skills
• Conflict Resolution
• Service Planning
• Medication Administration
• Client Assessment
• Interpersonal Skills
• Stress Management

Job areas

• Social Services
• Healthcare
• Security & Safety
• Administrative