Supervisor

Job summary

Oversee the residence’s daily operations and ensure services, case planning, records, and statistical data comply with the organization’s mandate and procedures. Support tenants through intake, assessment, service planning, crisis intervention, medication and financial assistance, and discharge planning.

Job details

Apply now » Date: Sep 23, 2026 Location: Surrey, BC, CA Company: Lookout Housing and Health Society Employment Status Full Time - Temporary until incumbent return Header We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca Location Baird Blackstone Building Days and Hours of work Tuesday through Saturday Shift times will be 1200 - 2000 Hours Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change with two weeks’ notice Probationary/ qualifying period will be 488 hours with mid and end point reviews. Salary $35.76 - 37.75 depending upon applicants' length of seniority (as per the Collective Agreement) Job Summary The Supervisor reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Supervisor is responsible for the daily operations of the site residence. The Supervisor will provide support, assistance, education and skill development for adults living in residence and who may be working on greater independence and stability in their life. The Supervisor also ensuring that program mandate, policies and procedures are followed. Respirator Fit Test Requirement This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face. Job Duties Supervise daily operations and adheres to society policies and procedures Ensure service engagement, case planning, management & discharge planning are consistent with mandate Perform tasks associated with engagement of tenants and service delivery Complete required records and maintain statistical data Participates in tenant intake, service support, assessment, service plans, crisis intervention and administers meds and finances Limited external work. Use of a vehicle may be useful at times Job duties are complex and may have a few disagreeable factors Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted Responsible for complying with and contributing to all aspects of health and safety program Qualifications & Competence Post-secondary education equivalent to two (2) years study plus two (2) years of recent related experience or equivalent combination of education, training and experience, including one (1) year supervisory experience Familiarity with community resources, particularly addiction, mental health, welfare and harm reduction. Must have current OFA 1 First Aid Certificate Crisis Intervention Skills Training an asset Ability to work independently and in a supervisory role; good judgement skills, tact and discretion Strong ability to manage stress and organize high workload demands Excellent communication, writing and documentation and organizational skills. Understands and maintain clientele/worker boundaries Ability to work with disadvantaged and challenging adults in a diverse environment Strong physical and mental ability to perform work tasks and operate job related equipment. A minimum of two (2) years sobriety if you have had concerns related to alcohol and/or drug use. Criminal Record Clearance – vulnerable sector Closing Date Applications will be accepted until September 29, 2026 at 5:00 pm “All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal. ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED. c. BCGEU, Shop Steward Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment. Apply now »

What you’ll do

Oversee the residence’s daily operations and ensure services, case planning, records, and statistical data comply with the organization’s mandate and procedures. Support tenants through intake, assessment, service planning, crisis intervention, medication and financial assistance, and discharge planning.

Requirements

Requires post-secondary education equivalent to two years of study and two years of recent related experience, or an equivalent combination, including one year of supervisory experience. Candidates must have a current OFA 1 First Aid Certificate, relevant community-resource knowledge, strong communication and organizational skills, and the ability to work independently with adults facing complex challenges; vulnerable-sector criminal record clearance is required.

Listed skills

• crisis intervention · Preferred
• assessment · Preferred
• Organization · Preferred
• Documentation · Preferred
• Communication · Preferred
• Supervision · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Daily Operations Management
• Case Planning
• Service Delivery
• Tenant Engagement
• Assessment
• Crisis Intervention
• Medication Administration
• Financial Administration
• Documentation
• Community Resource Knowledge
• Harm Reduction
• Stress Management
• Communication
• Organization
• Health And Safety

Job areas

• Social Services
• Management & Leadership
• Healthcare
• Security & Safety