Inside Sales Representative

Job summary

Manage inbound and outbound sales activities, qualify leads, develop assigned accounts, respond to inquiries, prepare quotations, and follow up on proposals while maintaining accurate CRM records. Coordinate with sales and operations on order processing, deliveries, and customer issues; nurture customer relationships, identify upsell and cross-sell opportunities, and contribute to revenue targets.

Job details

Company Description LOOP Industrial Equipment Ltd. is an executive office company headquartered at 89 King St West, in Dundas, Ontario. The company operates in the industrial equipment sector, supporting a range of commercial and industrial clients. Team members work closely with customers and partners to provide reliable equipment solutions and responsive service. LOOP Industrial Equipment Ltd. offers a professional environment where employees can contribute to the company’s growth and build long-term customer relationships. Role Description The Inside Sales Representative is a full-time, on-site role based in the Greater Hamilton (Burlington) Metropolitan Area. This role focuses on managing inbound and outbound sales activities, qualifying leads, and developing opportunities within assigned accounts. Day-to-day responsibilities include responding to customer inquiries, preparing quotations, following up on proposals, and maintaining accurate records in the CRM system. The Inside Sales Representative works closely with the sales and operations teams to ensure timely order processing, coordinate delivery details, and resolve customer issues. The role also involves nurturing relationships with existing customers, identifying upsell and cross-sell opportunities, and contributing to sales targets and overall revenue growth. Qualifications Demonstrated Inside Sales experience, including handling inbound and outbound calls and managing sales pipelines. Strong Customer Service and Customer Satisfaction skills, with the ability to build trust and maintain long-term relationships. Proven Lead Generation capabilities, including prospecting, qualification, and follow-up activities. Account Management experience, including maintaining account records, understanding client needs, and supporting repeat business. Effective verbal and written communication skills, with strong negotiation and presentation abilities. Comfort using CRM and basic office software (e.g., CRM platforms, spreadsheets, email tools). Ability to work on-site, collaborate with cross-functional teams, and manage multiple priorities in a fast-paced environment. Previous experience in industrial equipment, manufacturing, or B2B sales is an asset; post-secondary education in business or a related field is beneficial.

What you’ll do

Manage inbound and outbound sales activities, qualify leads, develop assigned accounts, respond to inquiries, prepare quotations, and follow up on proposals while maintaining accurate CRM records. Coordinate with sales and operations on order processing, deliveries, and customer issues; nurture customer relationships, identify upsell and cross-sell opportunities, and contribute to revenue targets.

Requirements

Demonstrated inside sales experience, including managing calls and sales pipelines, along with customer service, lead generation, and account management capabilities. Strong communication, negotiation, and presentation skills, comfort with CRM and office software, and the ability to collaborate on-site and manage competing priorities are required; industrial equipment, manufacturing, or B2B sales experience and post-secondary business education are beneficial.

Listed skills

• Customer service · Preferred
• Lead Qualification · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• written communication · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Service
• Customer Satisfaction
• Lead Generation
• Prospecting
• Lead Qualification
• Account Management
• Sales Pipeline Management
• Negotiation
• Presentation
• Verbal Communication
• Written Communication
• CRM
• Quotation Preparation
• Upselling and Cross-Selling
• Order Processing

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Logistics