Managing Director

Job summary

Lead the business with full accountability for its P&L, strategy, operations, product roadmap, team, and profitable growth. Improve efficiency and customer retention while building and motivating high-performing teams across sales, customer success, and R&D.

Job details

Managing Director Remote | Canada Our client is software business serving enterprise brands, connecting them with their third-party networks and end customers on a single platform. The company is trusted by leading names across their industry too. The Role As Managing Director, you will lead this business with full ownership and accountability for its P&L, team, product, and growth. You will be setting strategy, driving operational excellence, and building the team required to scale profitably. Given the time zone alignment required with the business and its customer base, we are ideally seeking candidates based in Canada. Key Responsibilities Business Strategy & Operations Execute against an operating model built on four pillars: strategy and positioning, operational excellence, growth, and product/technology strategy. Define and execute strategies to achieve growth plans and operating objectives, with a focus on continuous improvement. Improve operational efficiency and scalability to optimize performance and maximize profitability. Grow revenue by identifying new opportunities, including cross-selling and new market penetration. Lead initiatives across sales, customer success, and R&D. Prioritize customer satisfaction and retention through strong solutions, service delivery, and support. Own the product strategy and roadmap, balancing new development with maintenance to win and retain customers. Financial Management Assume full P&L responsibility, focused on revenue, ROI, EBITDA, and customer retention metrics. Own the budget and forecast, ensuring efficient financial management on a monthly, quarterly, and annual basis. Building Effective Teams Build, coach, and lead high-performing teams across the business. Cultivate a culture of performance, continuous improvement, collaboration, and innovation. Provide clear direction and motivate teams toward measurable results. Experience Experience in management consulting or a technology/software business, with significant leadership experience running a business, business unit, or function with its own budget and team. Experience as a business operations leader with a commercial, customer-centric, continuous improvement mindset. Experience in sales, customer success, or product development. Strong financial acumen (P&L management, budgeting, forecasting). Track record building, leading, developing, and mentoring high-performing teams. Strong strategic thinking and analytical skills, with the ability to translate vision into actionable plans. Personal Characteristics Entrepreneurial, results-oriented, driven, and proactive. Thrives in a fast-paced environment and adapts quickly to change. High degree of accountability and ownership. Strategic and hands-on. Ready to lead a business and make an immediate impact? Please apply for an informal chat to discuss further.

What you’ll do

Lead the business with full accountability for its P&L, strategy, operations, product roadmap, team, and profitable growth. Improve efficiency and customer retention while building and motivating high-performing teams across sales, customer success, and R&D.

Requirements

Significant leadership experience running a business, business unit, or function with its own budget and team, ideally in management consulting or a technology/software business. Requires strong commercial and customer-centric judgment, financial acumen, experience in sales, customer success, or product development, and a record of building and developing high-performing teams.

Listed skills

• Continuous Improvement · Preferred
• Budgeting · Preferred
• Operational Excellence · Preferred
• Sales · Preferred
• Team Leadership · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Strategy
• Business Operations
• P&L Management
• Financial Management
• Budgeting
• Forecasting
• Revenue Growth
• Operational Excellence
• Product Strategy
• Sales
• Customer Success
• Customer Retention
• Team Leadership
• Team Development
• Strategic Thinking
• Continuous Improvement

Job areas

• Management & Leadership
• Technology
• Software
• Finance & Accounting
• Sales