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- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level
Job summary
Drive personal and team sales while delivering personalized service, building client relationships, and providing follow-up and after-sales support. Maintain product knowledge and store displays, collaborate with colleagues and leadership, and identify opportunities to improve sales and operational efficiency.
Job details
Position General Purpose of the Position: We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives. Job Responsibilities Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards. Develop and incorporate comprehensive product knowledge to facilitate the sales process. Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store. Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support. Collect and update client information to enhance future interactions and tailor services to individual preferences. Actively engage with clients to promote products, provide personalized assistance, and drive sales growth. Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines. Collaborate with store leadership to execute action plans aimed at enhancing sales performance. Identify key opportunities for optimizing sales growth and operational efficiencies. Profile Proficient in Microsoft Office, SAP, and other digital tools. Excellent attention to detail, customer service, and teamwork skills. General knowledge of sales, operations, and inventory. Ability to lift and move up to 40 pounds. 2+ years of sales or sales support experience, preferably in a luxury retail environment. Additional Information Salary: $25 - $30 CAD / Hour
What you’ll do
Drive personal and team sales while delivering personalized service, building client relationships, and providing follow-up and after-sales support. Maintain product knowledge and store displays, collaborate with colleagues and leadership, and identify opportunities to improve sales and operational efficiency.
Requirements
Requires at least two years of sales or sales support experience, preferably in luxury retail, along with proficiency in Microsoft Office, SAP, and other digital tools. Candidates should have strong customer service, teamwork, and attention-to-detail skills, general sales, operations, and inventory knowledge, and the ability to lift and move up to 40 pounds.
Listed skills
- Sales · Preferred
- Client Relationship Management · Preferred
- Customer service · Preferred
- Teamwork · Preferred
- Microsoft Office · Preferred
- SAP · Preferred
- Attention to detail · Preferred
- Sales Growth · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Sales
- Client Relationship Management
- Luxury Product Knowledge
- Customer Service
- Personalized Client Assistance
- After-Sales Support
- Teamwork
- Microsoft Office
- SAP
- Attention to Detail
- Inventory Knowledge
- Sales Growth
- Visual Merchandising
- Store Operations
- Digital Tools
Job areas
- Retail
- Sales
- Customer Service & Support
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