Community Manager

Job summary

Manage and moderate player communities across social media, forums, and other platforms; respond to inquiries, gather feedback, and communicate game updates. Plan community campaigns and content, collaborate with development and marketing teams, and report on community sentiment to improve player engagement and satisfaction.

Job details

Company Description Lost Souls Interactive is an international game development studio composed of a close-knit team of nine professionals dedicated to the art of gaming. The team focuses on crafting engaging, immersive experiences for players around the world, blending creativity with technical excellence. As a small studio, Lost Souls Interactive offers opportunities to have a visible impact on projects and contribute ideas directly to the games and community. The company values collaboration, passion for games, and a strong connection with its player base, making it an appealing environment for those who enjoy both game development and community engagement. Current Project Hotel Espir is a psychological horror and escape-room game set in a haunted hotel in the southern United States. Players explore its unsettling environment, uncover its dark history, solve puzzles, and piece together the mysteries surrounding its former inhabitants. At the center of the story is Damien, an antagonist whose connection to the hotel is central to its horrors. The game combines atmospheric exploration, environmental storytelling, immersive puzzles, and narrative-driven horror. Role Description The Community Manager will be responsible for developing and maintaining strong relationships with players and community members across social media, forums, and other platforms. Day-to-day tasks include monitoring and moderating community channels, responding to player inquiries, gathering feedback, and communicating updates about game features, events, and patches. This role also involves planning and executing community campaigns, creating engaging posts and announcements, and collaborating with the development and marketing teams to align messaging with project goals. The Community Manager will track community sentiment, prepare regular reports, and help shape strategies to improve player engagement and satisfaction. This is a part-time, Canada only, remote role based in Halifax, NS. Qualifications Strong skills in community engagement and management, including experience moderating online communities and facilitating constructive conversations. Ability to create clear, engaging written content for social media, forums, newsletters, and in-game communication. Experience with social media platforms, community tools, and basic analytics to monitor performance and sentiment. Excellent interpersonal and communication skills, with the ability to represent the studio professionally and empathetically to a global player base. Interest in video games and familiarity with gaming communities, trends, and common platforms (e.g., Discord, Reddit, Steam). Strong organizational skills, including the ability to manage multiple channels, campaigns, and feedback streams. Previous experience in community management, customer support, marketing, or a related role in the games or entertainment industry is an asset. Comfort working in a small, collaborative studio environment and providing constructive feedback to development and design teams. Ability to support events, streams, or launches outside standard hours when needed.

What you’ll do

Manage and moderate player communities across social media, forums, and other platforms; respond to inquiries, gather feedback, and communicate game updates. Plan community campaigns and content, collaborate with development and marketing teams, and report on community sentiment to improve player engagement and satisfaction.

Requirements

Candidates should have community engagement or moderation experience, strong written and interpersonal communication skills, and familiarity with social media, community tools, analytics, and gaming platforms such as Discord, Reddit, and Steam. Strong organization, interest in video games, comfort working with a small collaborative studio, and flexibility to support events or launches outside standard hours are expected; related industry experience is an asset.

Listed skills

• written communication · Preferred
• Customer support · Preferred
• interpersonal communication · Preferred
• Organization · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Community Management
• Community Moderation
• Player Engagement
• Written Communication
• Social Media Management
• Community Campaigns
• Content Creation
• Community Analytics
• Sentiment Analysis
• Customer Support
• Marketing
• Feedback Management
• Interpersonal Communication
• Organization
• Cross-Functional Collaboration
• Event Support

Job areas

• Marketing
• Customer Service & Support
• Creative & Media
• Management & Leadership
• Software