Superviseur(e), service client

Job summary

The supervisor will lead and motivate a team of customer service representatives while managing daily operations and workflows. They are responsible for optimizing processes, supporting sales representatives, and ensuring high-quality service delivery aligned with company goals.

Job details

The supervisor will lead and motivate a team of customer service representatives while managing daily operations and workflows. They are responsible for optimizing processes, supporting sales representatives, and ensuring high-quality service delivery aligned with company goals. Candidates must have 3 to 5 years of experience in customer service or sales, including team management. Proficiency in Microsoft Office and strong leadership, communication, and bilingual skills are required.

What you’ll do

The supervisor will lead and motivate a team of customer service representatives while managing daily operations and workflows. They are responsible for optimizing processes, supporting sales representatives, and ensuring high-quality service delivery aligned with company goals.

Requirements

Candidates must have 3 to 5 years of experience in customer service or sales, including team management. Proficiency in Microsoft Office and strong leadership, communication, and bilingual skills are required.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Disability insurance
• Telemedicine access
• Employee assistance program
• Paid vacation
• Paid holidays
• Retirement savings plan
• Service recognition awards
• Social activities
• Tool and equipment rental discounts

Listed skills

• Time management · Preferred
• Process Optimization · Preferred
• Customer service · Preferred
• Operational Efficiency · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Microsoft Excel · Preferred
• Sales · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Team leadership
• Team management
• Communication
• Problem solving
• Process optimization
• Operational efficiency
• Time management
• Staff training
• Administrative support
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Wynne software
• Bilingualism

Job areas

• Customer Service & Support
• Management & Leadership
• Sales
• Construction
• Administrative

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